Customer Service Officer

Join a market leader in the lifting, rigging and safety industry where customer service goes beyond answering enquiries.

You'll play a key role in delivering a great customer experience, supporting customers from initial enquiry through to quotation, order fulfilment and delivery. Working closely with customers, suppliers, manufacturing teams and internal stakeholders, you'll help drive sales while ensuring customer commitments are met.

This position is initially a 12-month contract working Monday to Friday, 8:00am to 4:00pm.

What You'll Be Doing

• Be the first point of contact for customers via phone, email and in branch, delivering exceptional service and support.
• Prepare quotations, process orders and actively follow up opportunities to support sales growth.
• Assist customers with product selection, technical enquiries and practical solutions.
• Coordinate with manufacturing teams to manage delivery commitments and customer promise dates.
• Liaise with external suppliers and internal stakeholders to ensure smooth order fulfilment.
• Support showroom activities and build strong customer relationships through every stage of the sales process.

About You

• Proven experience in customer service, internal sales, retail sales or a trade/industrial environment.
• Strong communication skills with the ability to build rapport with customers and colleagues.
• A proactive and organised approach to managing competing priorities.
• Comfortable working with customers face-to-face, over the phone and via email.
• Curious and willing to learn technical products, applications and industry solutions.
• A solutions-focused mindset with strong attention to detail and a desire to achieve positive outcomes.

Why Join Us?

• Work with a supportive and collaborative team
• Develop valuable sales, customer service and technical product knowledge
• Join a business that values customer relationships and long-term success
• Ongoing training and development opportunities
• Career pathways within a national industry leader
• Access to Wesfarmers employee benefits and discounts

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

At Bullivants, we're leaders in lifting, rigging and safety solutions, supplying critical products and expertise to customers across mining, industrial and infrastructure sectors nationwide. Our success is built on knowledgeable people, strong customer relationships and a commitment to safety and service excellence. You'll become part of a high-performing team that values collaboration, continuous improvement and celebrating success together.