Manager - Key Accounts

ESS Manages all aspects of large-scale accommodation facilities or “villages” for remote works, providing the essential comforts such as a hot meal, a clean bed, freshly laundered workwear to health and wellness facilities for those working away from home.

THE POSITION

Client & Business Management

• Build and maintain strategic client relationships.
• Conduct regular business reviews and manage contract retention plans.
• Drive client satisfaction through service improvements and innovation.
• Support sales, tender activities, and business growth opportunities.
• Oversee subcontractor performance and compliance.

Commercial & Retail Performance

• Improve service quality through customer feedback and satisfaction surveys.
• Develop retail and merchandising strategies to maximise sales and profitability.
• Manage Bar & Retail P&L performance through pricing and commercial reviews.
• Identify opportunities to increase revenue, volume, and margins.

Financial Management

• Lead budget preparation and financial performance reviews.
• Achieve budget targets and control operating costs.
• Ensure accurate client billing and debtor management.
• Drive cost control initiatives and continuous improvement.

Leadership & People Management

• Collaborate and influence across operational and support teams.
• Foster a positive workplace culture.
• Support employee development, retention, performance management, and recognition.
• Promote diversity and inclusion.

Safety, Compliance & Sustainability

• Champion Health, Safety, Environment and Quality (HSEQ) standards.
• Ensure compliance with legislative and organisational requirements.
• Promote Compass Group's safety culture and environmental initiatives.
• Implement risk mitigation and continuous safety improvements

THE PERSON

• Significant industry leadership experience (minimum 4-5 years)
• Strong understanding of HSE principles and workplace legislation.
• Demonstrated client relationship and stakeholder management skills.
• Ability to identify contract retention and business development opportunities.
• Strong systems and commercial acumen.
• Capacity to provide senior leadership coverage when required.
• Business or degree qualifications.
• Contract management experience.
• Senior-level culinary experience.

THE BENEFIT

As a Team Member with Compass Group, you will have the support, infrastructure, systems and processes you would expect from a global organisation. As an employer of choice, we recognise high performance and foster individual development. Additionally, our employees enjoy the following benefits;

• Immediate access to 100+ retail discounts accessible from your mobile
• Multiple salary packaging options to help your dollar go further
• Health and wellbeing employee benefits to help look after you
• Recognition programs including service and safety awards, regular team events, site-based benefits and company discounts.

Diversity & Inclusion

We value the unique backgrounds, experience, and abilities of all our employees. ESS and Compass Group are committed to creating inclusive workplaces where everyone feels respected, valued, and empowered.

We welcome applications from people of all backgrounds, ages, sexual orientations, gender identities, and abilities, including Aboriginal and Torres Strait Islander peoples.