Senior Analyst, Client Reporting & Process Improvement

The Opportunity

QIC is seeking a motivated and detail-oriented Senior Analyst to join our Operations & Technology team. This role plays a key part in ensuring QIC's clients and Investment teams receive accurate, timely and efficient client reporting.

Combining strong operational capability with a continuous improvement mindset, the role is responsible for the day-to-day operation and ongoing enhancement of QIC's client reporting solutions, QIC Enterprise Reporting (QICer) and Client Automated Reporting Solution (CARS). 

You'll establish new reporting requirements, manage recurring reporting processes, resolve issues and ensure client reports, ad hoc requests and queries are delivered accurately and on time. Working closely with stakeholders across the business, you'll also identify opportunities to improve processes, reduce manual effort and enhance efficiency through automation and technology. 

The role also supports the broader Client Reporting team through quality assurance, knowledge sharing and mentoring, helping deliver reliable, high-quality outcomes for clients. 

What you’ll be doing:

In this role, you'll bring strong operational capability, exceptional attention to detail and a proactive approach to problem-solving.

You will also: 

• Operate, maintain and continuously improve QIC's client reporting solutions, ensuring accurate and timely delivery.

• Manage recurring reporting processes, run automation tools, perform quality assurance checks and investigate issues through to resolution.

• Work confidently with data, applying advanced Excel skills to analyse, reconcile and validate information.

• Identify opportunities to streamline processes, reduce manual effort and improve efficiency through automation.

• Contribute to business-led automation initiatives using Microsoft 365 and low-code/no-code tools such as Power Apps and Power Automate.

• Build effective relationships with Investment teams, clients and internal stakeholders to understand requirements and deliver reporting solutions.

• Maintain robust processes and controls, proactively identifying and managing operational risks.

• Support and mentor colleagues through knowledge sharing, cross-training and technical guidance.

About You:

You're a proactive and organised professional who enjoys solving problems, working with data and finding better ways of doing things.

You will also bring:

• 3–5+ years' experience in funds management, investment operations, client reporting or a similar financial services environment.

• Strong operational capability, with experience managing recurring, time-critical processes where accuracy and attention to detail are essential.

• Advanced Microsoft Excel skills, including formulas, lookups and PivotTables, with Power Query experience highly regarded.

• Strong problem-solving and analytical skills, with the ability to investigate issues, identify root causes and drive solutions.

• Experience improving business processes or a strong interest in automation tools such as Microsoft Power Apps and Power Automate.

• Excellent communication, stakeholder engagement and organisational skills, with the ability to manage competing priorities and deadlines.

• A collaborative mindset, with a willingness to share knowledge, support colleagues and contribute to continuous improvement.

• An interest in emerging technologies and AI, with familiarity with QIC-approved AI tools and responsible AI practices desirable.

• A tertiary qualification in finance, business or a related discipline will be highly regarded.

Why This Role?