EUC Specialist

Job Description:

• Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met
• Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune
• Performing monthly Windows machine patching and application deployments using SCCM 2012
• Microsoft server 2012 and 2016 administration. Active Directory skills and experience
• Performing Server health checks and group policy administration
• Provide support for MS Exchange Server 2013
• Azure Active directory administration
• Management of Konica Minolta printers via YSOFT and troubleshooting printer issues
• Incidents, service requests and change management using BMC Remedy force tool
• Knowledge on Service Now ITSM Platform
• Timely and professional follow up on all calls, Quick identification, and control of high priority issues
• Troubleshooting MS Office 2016 and Office 365 issues
• O365 Mailbox, distribution list and shared mailbox creations
• Troubleshooting outlook issue
• Installing software’s and troubleshooting application related issues
• Managing hardware and software CMDB
• Coordinating with vendors to troubleshoot issues
• Providing on call and on-site support
• Troubleshooting Network, VPN and Switches related issues
• Performing Data Center tasks
• Monitoring SCOM and Nagios alerts and resolving the issues
• Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement
• Promptly responding to user issues via email, phone and in person
• Providing support to VIP users
• Experience in diagnosing and supporting AV systems like Polycom
• Excellent troubleshooting, multitasking, problem solving and time management skills
• Experience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptops
• Re-imaging the laptops
• Working on Windows 10, 8 and 7 machines and troubleshooting the issues
• Microsoft System Center 2016 Virtual Machine Manager support and administration
• Providing support for OneDrive, SharePoint, Microsoft Teams
• Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers
• Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP)
• Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business)
• Troubleshooting Network issues (LAN, Wi-Fi issues)
• Monitoring security patch updates
• Good Hands on knowledge on Compliance and security pertaining to patching windows.