Guest Service Agent
Alamanda Palm Cove By Lancemore
via lancemore.expr3ss.com
- Location
- Palm Cove, QLD
- Type
- Full-time
Advance your customer service/administration career Work with a great team in an exceptionally beautiful location Casual role We have a great opportunity for an outgoing and service focused Receptionist/Guest Service …
About the role
- Advance your customer service/administration career
- Work with a great team in an exceptionally beautiful location
- Casual role
We have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Alamanda Palm Cove Hotel.
ABOUT THE ROLE:
- Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand
- Be a key part of the guest experience, interacting wherever and whenever possible
- Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Be a key part of the guest experience, interacting wherever and whenever possible
- Support the operational teams with administrative tasks as required
ABOUT YOU:
- Have a desire to genuinely help people
- Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
- Good time management and communication skills
- Well-developed computer knowledge and strong administrative skills
- You have a warm, personable yet professional disposition
- Front Office/reservation experience preferred but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Positive mindset and a can do attitude
ABOUT US:
Alamanda Palm Cove:
Ranked in the top 5 hotels in all of Australia by TripAdvisor, the secret behind Alamanda Palm Cove is space – with 40 spacious guest suites, the LM Spa, Nu Nu Restaurant, stunning wedding facilities and gorgeous gardens, grounds and pools all in a beach front location with sweeping views of the Coral Sea
www.lancemore.com.au/alamanda
Lancemore Hotel Group
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.
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Our Values
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth
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via lancemore.expr3ss.com