Listed 2 weeks ago
Customer Service – BIG 4 BANK
HAYS
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via hays.com.au
Customer Service - Call Centre
- Location
- New South Wales
- Type
- Casual
About the role
Customer Service & Admin Big 4 Bank
Customer Service & Operations Associate | Big 4 Bank📍 Eveleigh, Sydney
💰 $38.89 per hour + super
📅 12-month contract with potential to go permanent
🏡 50/50 hybrid working after training
Are you an experienced customer service professional looking to break into banking?Join a growing team within a Big 4 Bank in a role offering a great balance of customer interaction and operational processing.This is approximately a 50% customer service/calls and 50% processing role, making it ideal for someone who enjoys speaking with customers while also being comfortable managing detailed requests and administration.
What you'll be doing:
- Handling inbound and outbound customer calls
- Responding to customer enquiries and providing updates
- Supporting customers via phone and email
- Processing banking-related customer requests
- Assisting with accounts, corporate cards, merchant services and online banking
- Liaising with internal stakeholders
- Following up requests and keeping customers informed
- At least 12 months' customer service experience
- Contact centre or phone-based experience
- Strong written and verbal communication skills
- Great attention to detail
- Confidence communicating with customers
- Financial services or insurance experience is advantageous, but not essential
Apply
via hays.com.au