Student Advisor

About OES 

OES is a global education services partner, working with universities, employers, and industry bodies to deliver market-leading online learning solutions. Our purpose is to enhance lives through education, and our vision is to be the world's most impactful enabler of education.  We are a values-led organisation that empowers our people to make a meaningful impact every day. Through collaboration, innovation, and a student-focused approach, we create engaging learning experiences while supporting our teams to grow, develop, and thrive in a culture that embraces change and continuous improvement. 

The Opportunity
A Student Advisor is the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes. In addition, this role provides end to end administrative support throughout the student journey, right from enrolment through to graduation. Reporting to the Team Leader, the Student Advisor will join a team of authentic, passionate people that all want you to be the best that you can be. This isn’t just a job, it’s a true career where you’ll be making a tangible difference in people’s lives. 

About you
To be successful in this role, we are looking for someone with the following: 

• Previous experience working in a Customer Service role. Working within the education industry would be an advantage but not essential 
• Previous experience in a support role providing excellent support to end user customers (we’re open here, tell us who you’ve supported throughout your career so far) 
• A minimum Bachelor level degree (must have completed or almost completed) 
• Excellent communication and interperonal skills 
• A solution focused approach with a pro-active attitude to supporting your customers 
• You’ll love being part of a team and contributing to it’s success 
• An authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions and ultimately help our students 
• Availability to work differnt shift patterns (please see below) 

This is a 12-month fixed term contract, working a 38-hour week and you must be available to work shifts.  An example of a shift pattern is below: 

Week 1: 8am – 4pm, Week 2: 9am - 5pm , Week 3: 10am - 6pm , Week 4: 1pm - 9pm , Week 5: 1pm – 6pm (Saturday & Sunday) with an, RDO on either side, 9am – 5pm (Tues, Wed, Thurs) 

Why Join OES?  

At OES, we're proud to be a People First employer, committed to supporting our people both professionally and personally. As part of our team, you'll enjoy a range of benefits designed to help you thrive, including a hybrid working model (3 days in the office), career development opportunities, wellbeing initiatives, paid parental leave, purchased leave, study assistance, mental health support, income protection insurance, corporate health insurance discounts, and a vibrant culture with regular social and team events, and breakfast everyday as an added bonus. You'll be joining a collaborative, values-driven organisation where creativity, innovation, and fresh thinking are encouraged and celebrated. We're serious about helping our people succeed, rewarding strong performance, supporting career growth, and creating an environment where you can enjoy the journey along the way. 

Ready to make an impact while building a rewarding career? We'd love to hear from you. Please apply, and send in your CV. 

At OES, we are committed to creating an inclusive and diverse environment, where we encourage candidates of any nationality, age, background, disability, and gender identity to apply. If you feel aligned to the role and would like to further explore your suitability, we welcome your application and would love to consider your fit for the role at OES.