Training Manager - Delivery

Sureway Skills and Training is looking for an exceptional National Training Manager – Delivery to lead our training delivery function and help shape the next phase of our growth. Flexibility on location will be discussed with successful applicants.

We are looking for a strong, inspiring and commercially minded leader who understands the VET and RTO environment, knows how to build high-performing teams and is energised by creating change, improving performance and finding new opportunities for growth.

You will lead our training delivery function, drive a strong culture of accountability and achievement, and work closely with the General Manager and senior leadership team to grow the business while maintaining the highest standards of quality and compliance.

You will be responsible for bringing together people, performance, quality, compliance, customer experience and commercial outcomes.

About the role

As Training Manager – Delivery, you will lead a National team of trainers and operational staff and take ownership of the performance and effectiveness of our training delivery function.

You will be expected to:

• Lead from the front and create a culture where people are accountable, motivated and proud of the work they do.
• Build and develop a high-performing training team through strong leadership, coaching and clear expectations.
• Drive revenue growth and identify opportunities to increase enrolments, funded training, skill sets, short courses and new training products.
• Take ownership of delivery performance, including learner progression, completion, retention, trainer utilisation and financial outcomes.
• Translate strategy into action and ensure initiatives are delivered rather than simply discussed.
• Identify opportunities to improve the way we deliver training and challenge existing processes where better solutions are possible.
• Lead continuous improvement across training operations, systems and learner experience.
• Ensure the RTO remains compliant, audit-ready and aligned with ASQA requirements and state-based funding contracts.
• Use data, reporting and commercial insights to identify performance gaps and opportunities.
• Work closely with Business Development, Employment Services and other areas of the organisation to identify opportunities to grow the training pipeline.
• Build strong relationships with employers, industry, government and other stakeholders.
• Lead the implementation and adoption of new systems and technology, including LMS and digital learning initiatives.
• Support the development and launch of innovative training products, including micro-credentials, short courses and other emerging opportunities.
• Contribute to budgeting, forecasting and financial planning for the training function.
• Take ownership of challenges and bring solutions, not just problems.
• Travel across our operating locations as required.

The leader we're looking for

We are looking for someone who is more than an experienced VET manager.

You will be a go-getter, people leader and changemaker who thrives in an environment where there is an opportunity to build, improve and grow.

You will:

• Lead with energy – you inspire people and bring others with you.
• Create culture – you build teams where people feel accountable, valued and motivated to perform.
• Think commercially – you understand that quality training and commercial sustainability go hand in hand.
• Generate opportunities – you naturally look for ways to grow revenue, increase participation and develop new products and partnerships.
• Be proactive – you don't wait to be told what needs to be done.
• Be accountable – you own outcomes and have the confidence to address underperformance.
• Be strategic and operational – you can see the bigger picture but aren't afraid to get into the detail when required.
• Be collaborative – you work across teams and bring people together around a common goal.
• Be learner and customer focused – you understand that strong business performance starts with great outcomes for learners and employers.

What you'll bring

• Significant leadership experience within the Australian VET/RTO sector.
• Strong understanding of RTO operations, ASQA requirements and state-based training contracts.
• Demonstrated experience leading and developing high-performing teams.
• A proven track record of improving operational performance and delivering measurable outcomes.
• Strong commercial acumen and an understanding of revenue, cost of delivery, forecasting and financial performance.
• Experience identifying and developing new business or revenue opportunities within the VET sector.
• Strong understanding of learner progression, completion, retention and training delivery models.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical, problem-solving and decision-making capability.
• Demonstrated experience leading change, transformation or continuous improvement initiatives.
• The ability to influence, inspire and bring people with you.
• A strong understanding of compliance without allowing compliance to become a barrier to innovation and growth.

Experience and qualifications

• Minimum 3 years' senior management experience in vocational education and training, with significant experience leading delivery teams.
• Certificate IV in Training and Assessment (TAE).
• Relevant tertiary qualification or equivalent experience.
• Demonstrated experience working within an RTO environment.
• Experience with government-funded training contracts.
• Experience with RTO compliance and audit preparation.
• Experience with LMS, digital learning, training product development or micro-credentials will be highly regarded.
• Current driver's licence and reliable transport.

What success looks like

In your first 12 months, you will have:

• Built a strong, accountable and engaged training team.
• Improved training delivery performance and learner outcomes.
• Strengthened trainer capability and performance.
• Identified and delivered new revenue and growth opportunities.
• Improved visibility of training performance through data and reporting.
• Contributed to the successful implementation of new systems and digital initiatives.
• Strengthened our compliance and audit readiness.
• Helped create a culture where people take ownership, collaborate and deliver.
• Made a tangible contribution to the growth and sustainability of Sureway Skills and Training.

Benefits

At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.

• We pay above award rates – because your time and talent are worth more.
• Birthday leave – celebrate your special day with a paid day off every year.
• Additional leave – enjoy an extra week off each year after 3 years of service.
• Ongoing learning and development – access programs & study assistance to grow your skills and career.
• Recognition that means something – be celebrated through monthly awards and our annual team awards program.

Organisation Details

Sureway leads the industry in Employment Services for cohorts including mainstream, people with disability, parents, youth and mature aged Australians. We also deliver training and health supports to enable people to improve their quality of life. Sureway deliver innovative programs to job seekers, employers, participants and learners across ACT, NSW, QLD, SA, VIC, and WA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver’s licence with reliable transport.

Submit a cover letter and current resume as soon as possible.  Applications are being considered as they are submitted.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds