Duty Manager

Step Into Operational Leadership at Sunshine Coast Airport! 

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

LagardèreAWPL operates a growing multi-venue Food & Beverage portfolio at Sunshine Coast Airport, with a diverse mix of café, bar, grab-and-go and quick-service concepts and further developments underway.

As Duty Manager, you will support the General Manager in leading day-to-day operations across this dynamic environment, working closely with the wider management team to deliver strong service, operational standards and commercial performance.

What You’ll Do:
✅ Leading day to day operations across multiple outlets, ensuring our venues consistently deliver exceptional guest experiences while maintaining strong operational standards. 
✅ Oversee daily service delivery, ensuring smooth operations and adherence to brand and service standards. 
✅ Lead supervisors and frontline teams during service, managing staffing on shift and resolving operational challenges in real time. 
✅ Maintain commercial accountability for the day’s performance, monitoring sales, labour, and operational metrics to ensure targets are achieved. 
✅ Support revenue performance through effective labour deployment, workflow optimisation, and a strong focus on customer service. 
✅ Ensure compliance with WHS, food safety, RSA, and all relevant airport operational requirements. 
✅ Manage customer escalations professionally while maintaining positive relationships with key airport stakeholders. 

What We’re Looking For:
✅Experienced in hospitality, food service, or high-volume retail environments at a supervisory or management level. 
✅Proven ability to manage multiple teams or outlets, with strong leadership and decision-making skills. 
✅Commercially minded with experience in labour planning, cost control, and operational metrics. 
✅Airport or multi-venue hospitality experience is a plus. 
✅Valid ASIC (or ability to obtain), RSA, and Food Safety certification. 

Perks & Benefits:

🚗 Parking – Based on location we offer free airport parking for our employees
🍔 Free Staff Meals & Perks Policy - free meals and exclusive discounts on products in our stores + extra savings on water & hot beverages
✈️ Dynamic Airport Environment – Work where no two days are the same
🚀 Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
👨‍👩‍👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
🎁 Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
💆‍♀️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
🤝 Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence. 

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

📢 APPLY NOW and let’s make travel retail magic together!