Accredited Trainer & Facilitator
Flight Centre
via careers.pageuppeople.com
- Location
- Queensland
- Type
- Full-time
About the role
Join a team dedicated to delivering impactful accredited learning experiences that support capability development across Flight Centre Travel Group. As an Accredited Trainer & Facilitator, you'll play a key role in driving participant engagement, qualification completion, and learning transfer through both virtual and face-to-face delivery. This role combines facilitation excellence, coaching, stakeholder engagement, and compliance to ensure outstanding learning outcomes. You'll work closely with leaders, subject matter experts, and participants to create meaningful development experiences that support business growth and performance.
Day to day you will...
- Facilitate accredited learning programs through workshops, classroom sessions, virtual delivery, and blended learning solutions.
- Drive participant engagement, progression, and qualification completion outcomes.
- Maintain compliance with Registered Training Organisation requirements and government standards.
- Facilitate coaching, mentoring, and project-based learning activities that support workplace application of skills.
- Host and moderate engaging virtual learning experiences using collaborative technology platforms and tools.
- Support Leader-Led and SME-Led learning initiatives by providing facilitation expertise and capability development.
- Build strong relationships with leaders, participants, SMEs, and stakeholders across the business.
- Coordinate learning logistics, enrolments, program materials, participant data, and reporting requirements.
- Maintain strong knowledge of FCTG systems, products, customer processes, commercial models, and learning industry trends.
- Analyse participant feedback and evaluation data to support continuous improvement initiatives.
- Proactively identify opportunities to improve learning products, tools, processes, and stakeholder outcomes.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
You'll be perfect for the role if you have:
- Minimum 5 years’ leadership experience
- Passion for learning and developing others
- Facilitation and training experience is highly desirable
- Demonstrated ability to confidently build multi-level relationships from novice to senior leaders
- Strong track record in analysing problems, strategising and deploying improved/timely solutions
- Technical fluency in Microsoft Office Suite (Word, PowerPoint and Excel)
- Ability to travel depending on program needs
- Be willing to work flexible hours from time-to-time in support of program delivery
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
**Please advise your leader prior to applying**
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