IT Support Officer

Permanent Full-Time Term-Time  | Hours: 8.00am – 4.00pm

The Southport School (TSS) is one of Queensland’s oldest schools: an Anglican day and boarding school for boys on the Gold Coast’s beautiful Nerang River. We blend tradition with innovation, and our community is built on teamwork, scholarship and service.

We are looking for a capable, service-minded IT Support Officer to join our expanding Corporate IT Team commencing 4 January 2027 for training ahead of our school term commencing. Help keep our students, boarders and staff connected and confident with technology. 

About the role

Reporting to the Chief Information Officer, you will be joining the IT Support Team as one of our first points of contact for technology support across our two campuses, troubleshooting day-to-day issues, escalating where needed and following up to make sure problems are resolved. You will:

• Provide prompt, friendly first-level support to students, staff and boarding residents, including connecting personal devices to the school network and responding quickly to classroom technology emergencies
• Assist with provisioning, imaging and deploying student and staff devices, and with onboarding, account creation and network logins
• Diagnose and repair end-user hardware, or manage warranty and RMA processes with external vendors
• Maintain the asset register, device history records and software licence records
• Install, set up, test and maintain audiovisual equipment, supporting weekly events and key school events, including some outside regular hours

About You

Relevant experience or broad knowledge in related technical fields, including troubleshooting Windows, macOS and Linux, Active Directory or Azure AD, networking fundamentals, and Microsoft 365 support. A calm, patient communicator who can turn technical jargon into simple steps and reassure users under pressure.

• Self-motivated, able to work unsupervised, and comfortable in a fast-paced, changing environment
• A Bachelor’s degree or industry certifications (desirable)
• A current driver’s licence and vehicle for travel between campuses (located across the road from each other in Southport)
• A current Paid Blue Card (Working with Children Check) obtained prior to commencement  and recent Criminal History Check Certificate.

What we offer

• Permanent, full-time term-time employment in a supportive, close-knit school community
• Spend school holidays with your family and friends
• Onsite parking
• Access to our gym and pool
• Discounts at The Thirty Two Dental Studio

Child safety

TSS is an Anglican child safe organisation committed to promoting the safety, wellbeing and best interests of children. All appointments are subject to a satisfactory Paid Blue Card and criminal history check, and successful applicants will be required to understand and uphold our child safety obligations.

How to apply

Apply online via the TSS careers page. Applications should include a cover letter addressed to the Chief Information Officer and resume.

Applications close at 8.00am on Monday 23 November 2026.