Customer Implementation Lead (Project Manager) – Macquarie Park NSW

Drive major customer transformation programs and deliver outcomes that matter.

At Blackwoods, we're looking for a Customer Implementation Lead (Project Manager) to lead the successful delivery of some of our largest customer growth and transformation initiatives. You'll work with customers, suppliers, and cross-functional teams to bring complex commercial deals to life, creating value for customers while driving business growth. 

This is a permanent full-time opportunity at our Macquarie Park office for someone who enjoys solving problems, influencing stakeholders, improving processes, and delivering projects that make a real commercial impact.

What You'll Be Doing

• Leading end-to-end implementation of large customer partnership and transformation programs
• Partnering with customers to understand their requirements and deliver successful outcomes
• Managing project plans, risks, milestones, reporting, and business readiness activities
• Working closely with Sales, Supply Chain, Customer Care, Category, IT and Senior Leadership teams to achieve project objectives
• Identifying opportunities to improve processes, drive efficiencies, and enhance customer experience
• Supporting change management activities and helping stakeholders navigate new ways of working
• Driving continuous improvement initiatives that deliver measurable business and customer benefits

About You

• You thrive in a fast-paced environment and enjoy bringing people together to achieve a common goal
• You're commercially minded, solution-focused, and confident managing multiple stakeholders
• Experience leading complex projects, transformation programs, or business improvement initiatives
• Strong stakeholder engagement and relationship-building skills
• The ability to identify problems, develop practical solutions, and drive implementation
• Experience working across multiple teams to deliver business outcomes
• Strong communication, influencing, and presentation skills
• A continuous improvement mindset with a passion for delivering results

What's In It For You

• Permanent Full-Time Role with competitive incentives and access to Wesfarmers Share Plans
• Exclusive Team Member Discounts across Blackwoods, Workwear Group, Bunnings, Kmart, Target & Officeworks, plus a FREE OnePass Membership and access to discounted offers from over 400 retail partners
• Health & Wellbeing Benefits, including fitness benefits, access to our Employee Assistance Program (EAP), and wellbeing support for you and your immediate family
• Career Growth & Development with ongoing training, learning opportunities, and career pathways across the broader Wesfarmers Group
• Generous Leave Benefits, including paid parental leave and the option to purchase up to 4 weeks of additional annual leave.
• Recognition & Rewards through team celebrations, awards, incentive programs, and the opportunity to earn up to $2,000 through our Refer-a-Friend Program
• Free Onsite Parking and the opportunity to be part of a supportive, values-driven team culture

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.