Account Manager - Commercial Insurance

About the Role

My client is hiring an Account Manager or Senior Account Manager to join a well-established commercial insurance portfolio. This role offers the opportunity to manage a diverse client base across a range of industries while working within a supportive and collaborative broking environment.

The portfolio includes predominantly SME clients and professional services businesses, with exposure to a broad range of insurance products including Professional Indemnity, Liability, Business Pack, Property, Management Liability, Cyber and Commercial Motor.

The position is focused on servicing, retaining and growing existing client relationships. With dedicated support for new business generation and administration, the successful candidate can focus on providing quality advice, managing renewals, strengthening client relationships and identifying growth opportunities across the portfolio.

This is an excellent opportunity for an experienced broker looking to further develop their technical expertise and portfolio management skills within a stable and growing business.

What's on Offer

• Manage an established portfolio of commercial insurance clients.
• Strong internal support, including administration and account servicing assistance.
• Exposure to a broad range of insurance products and industries.
• Ongoing technical development and mentoring from experienced insurance professionals.
• Opportunity to contribute to portfolio growth and client retention strategies.
• Genuine career progression opportunities based on experience and performance.

Key Responsibilities

• Manage a portfolio of commercial insurance clients, including renewals, endorsements and policy servicing.
• Build strong client relationships through proactive communication and quality advice.
• Negotiate with insurers to obtain favourable outcomes for clients.
• Identify opportunities to improve client coverage and strengthen account retention.
• Prepare renewal strategies and insurance recommendations.
• Provide guidance across a range of commercial insurance products.
• Maintain accurate documentation and compliance standards.
• Collaborate with colleagues to deliver an outstanding client experience.
• Contribute to process improvements and servicing efficiencies where appropriate.

About You

We're interested in speaking with candidates who can demonstrate:

• Experience in commercial insurance broking, underwriting or account management.
• Exposure to SME and commercial insurance clients.
• Knowledge of one or more of the following classes: Professional Indemnity, Liability, Property, Business Pack, Management Liability, Cyber or Motor.
• Strong client relationship and stakeholder management skills.
• Experience managing renewals and negotiating with insurers.
• Good organisational skills and the ability to manage competing priorities.
• A proactive, team-oriented approach with strong attention to detail.
• Tier 1 Insurance Broking qualification (or willingness to obtain if applicable).

Highly Regarded

• Experience within commercial broking environments.
• Exposure to Professional Indemnity or Financial Lines products.
• ANZIIF qualifications or ongoing industry studies.
• Scheme, affinity or portfolio management experience.
• Experience using broking management systems and insurer portals.

Who Would Suit This Role?

• An experienced Account Manager seeking a larger or more technical portfolio.
• A Senior Account Executive ready to step into an Account Manager position.
• A Financial Lines broker looking to broaden their exposure across commercial insurance.
• An underwriter with strong client-facing experience seeking a move into broking.
• A commercial broker looking for a long-term portfolio management role with growth opportunities.