Service Delivery Manager

Description

Service Delivery Manager | Victoria & Tasmania
Location: Melbourne

At I-MED Radiology, care starts with people. As Australia's largest private diagnostic imaging network, we rely on exceptional talent and strong workforce planning to deliver outstanding patient care and support our radiologists to do their best work.

We are seeking an experienced Service Delivery Manager to lead our Service Delivery team and play a pivotal role in supporting the delivery of radiologist workforce capacity across Victoria and Tasmania.

Reporting to the General Manager, you will lead a team responsible for resourcing, rostering, credentialling and workflow coordination, ensuring our radiologist workforce is supported from recruitment and onboarding through to ongoing engagement and productivity. You will act as a trusted partner to Regional Managers and medical leaders, translating workforce priorities into coordinated action and outcomes.

About the Role
As Service Delivery Manager, you will provide leadership and oversight across several critical workforce functions, including:

• Lead and develop the Service Delivery team across resourcing, rostering, credentialling and workflow functions
• Partner with the General Manager and Regional Managers to deliver workforce plans and address resourcing needs across Victoria and Tasmania
• Support recruitment, contracting, onboarding and credentialling of radiologists, IMGs, fellows, registrars, locums and remote reporting doctors
• Support radiologist rostering, leave planning, locum coverage and workforce reporting to ensure service continuity
• Monitor workflow, productivity and reporting capacity, providing insights and recommendations to support operational performance
• Coordinate medical workforce communications, engagement initiatives and key stakeholder relationships
• Lead planning and implementation of key operational initiatives across the business unit

About You
To succeed in this role, you will bring:

• Demonstrated experience leading operational, workforce planning, recruitment or service delivery teams
• Strong stakeholder management skills with the ability to influence and collaborate across multiple levels of an organisation
• Experience coordinating complex recruitment, onboarding, credentialling or workforce programs
• Exceptional organisational skills with the ability to manage competing priorities and deliver outcomes
• Strong analytical capability and confidence working with workforce data, reporting and operational metrics
• Experience within healthcare, medical workforce management or professional services environments will be highly regarded
• A proactive, solutions-focused approach and a commitment to continuous improvement

Why Join I-MED?
This is a unique opportunity to play a pivotal role in Australia's largest private diagnostic imaging network. Working closely with senior leaders and radiologists, you'll influence workforce strategy, service delivery and operational performance across Victoria and Tasmania.

If you're a collaborative leader who thrives on bringing together workforce planning, operational excellence and stakeholder engagement, we'd love to hear from you.