Salesforce Product Owner

About us 
We are an award-winning, national $18B public offer industry fund focused on the education and community sectors. Working for NGS Super means being part of something bigger and working to make a difference to our members and their financial future.  

Our people are key to our success, and as we grow, we’re committed to finding and retaining the right talent to join the journey.  As well as a flexible and fun workplace, we offer competitive benefits including additional leave entitlements, personal & professional development and health & wellbeing programs.

Click on the video below to learn more!

About the Role

As the Salesforce Product Owner, you’ll own the Fund’s member data domain and connect the Member, Data and broader Technology teams to deliver integrated Salesforce, data and analytics solutions.

You’ll work across the Fund to understand business processes, pain points and opportunities, translating these insights into a clear member data roadmap, prioritised backlog and practical technology solutions.

You’ll set the direction for member data requirements, solution design, process standardisation and data quality, while providing hands-on Salesforce expertise and coordinating more complex development with technical teams and external partners. A key focus will be improving how data and technology support the member lifecycle, enabling a trusted 360-degree view of our members and a better member experience.

What You’ll Do

• Partner with the Member team, Customer Relationship Managers and other stakeholders to understand business processes, identify underlying challenges and define improvement opportunities.
• Facilitate workshops and discovery activities, translating business needs into clear requirements, acceptance criteria and prioritised backlog items.
• Own and maintain the roadmap and backlog for Salesforce and member data improvements, balancing strategic priorities with day-to-day business needs.
• Translate complex business, system, data, reporting and integration requirements into practical, scalable and supportable solutions.
• Provide hands-on Salesforce functional design, configuration and testing, and coordinate more complex development and integration activities with technical teams and external partners.
• Support agile delivery, user acceptance testing, release readiness, implementation and post-implementation review.
• Improve systems, integrations and data practices to enable a trusted 360-degree view of the member.
• Ensure member data is appropriately captured and structured to support operational decision-making, reporting and analytics.
• Improve data quality, consistency and governance through clear definitions, controls, ownership and monitoring.
• Identify opportunities to standardise processes, automate workflows and improve how Salesforce and connected systems are used across the Fund.
• Track prioritised initiatives through delivery and keep stakeholders informed of progress, decisions, risks and changes.

About You

You'll bring:

• Recent experience in a Product Owner, Business Analyst, CRM, technology solutions or business partnering role, with a Salesforce Developer background.
• The ability to work closely with stakeholders to understand business challenges, facilitate discovery workshops and translate business needs into clear and actionable requirements.
• Strong Salesforce experience, including solution design, configuration and optimisation of customer or member-focused processes.
• A solid understanding of customer data, data quality, governance, reporting and systems integration.
• Experience developing and managing roadmaps, backlogs and priorities to balance business needs with longer-term strategic outcomes.
• The ability to connect business processes, technology, data and analytics into practical end-to-end solutions.
• Experience using AI and automation tools to improve efficiency, streamline processes and deliver better business outcomes.

It will be a bonus if you have a tertiary qualification in information technology, information systems, data, business analysis, business or a related discipline, and experience with the following:

• Salesforce Data Cloud, Agentforce or Einstein capabilities.
• Customer data platforms, Customer 360 solutions, marketing platforms, contact centre technologies or integration services.
• Power BI, SQL or other reporting and analytics tools.
• Superannuation, financial services or wealth management sectors.
• Scrum Master, Project Manager or other agile delivery responsibilities.

We are a super fund with an exceptional work culture, providing a diverse offering in developing our people and you can be a part of it while earning an attractive remuneration package!

Interested and suitably qualified candidates should submit a copy of their updated CV.

Please note that to be eligible for this role, you are required to have permanent Australian working rights and residency.

We are an equal opportunity employer committed to creating a workplace that values diversity, equity and respect for all individuals.

NGS Staff Benefits

We encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.

NGS Staff Benefits link: https://ngssuper.elmotalent.com.au/careers/careers/pages/staffbenefits