Ground Services Manager

Lead our Weipa team and take ownership of safe, efficient customer service, ramp and freight handling operations and strong airline customer relationships.

KEY BENEFITS TO YOU

• Take ownership of airport operations in a role where your leadership makes a difference.
• Develop your operational, commercial and people management skills, with opportunities for professional growth.
• Work with support from our operations and management team.
• Access our Employee Assistance Program for confidential wellbeing support.

ABOUT THE COMPANY

Oceania Ground Force is an Australian-owned ground handling services company providing professional and efficient services to leading airlines, supported by innovative ground handling equipment.

Since commencing operations in June 1996, Oceania has grown to a team of more than 500 employees across Australia and the Pacific. We combine experienced people, technology and a practical, hands-on management approach to deliver safe, reliable and high-quality services.

ABOUT THE ROLE

We are seeking an experienced people leader to manage our ground handling operations at Weipa Airport.

As Ground Services Manager, you will oversee the day-to-day performance of the port, including customer service, ramp operations and freight handling. Freight is a significant part of our Weipa operation, and you will be responsible for ensuring it is managed safely, efficiently and in accordance with airline and company requirements.

You will lead and develop employees, manage workforce planning and operational costs, and build productive relationships with airline customers, airport authorities and other stakeholders. This role requires a visible, hands-on leader who takes ownership, communicates clearly and remains composed when operational challenges arise.

KEY RESPONSIBILITIES

• Lead customer service, ramp and freight handling operations in accordance with airline procedures, company standards and airport requirements.
• Oversee freight acceptance, handling, storage and dispatch, ensuring appropriate staffing, accurate documentation, timely processing and compliance with relevant safety and security requirements.
• Promote a strong safety culture through visible leadership, incident reporting, audits, investigations and timely corrective action.
• Manage operational disruptions and changes to flight schedules while maintaining safety, compliance and service standards.
• Build and maintain effective relationships with airline customers, airport authorities and other stakeholders.
• Plan and manage rosters, staffing levels and daily resources to meet operational requirements, service agreements and financial targets.
• Manage fatigue, meal and rest breaks, and working arrangements in line with the applicable enterprise agreement and company requirements.
• Lead recruitment, induction, performance management and employee development with support from the operations and management team.
• Maintain training records, identify skills gaps and coordinate training and succession planning.
  Deliver regular toolbox meetings and keep employees informed of safety, compliance and operational requirements.
• Ensure accurate and timely timesheet approvals, operational reporting, billing information and financial administration.
• Monitor ground support equipment checks and serviceability, escalating issues and coordinating action as required.
• Manage ad hoc charter requirements and identify opportunities to improve operational performance.
• Maintain a respectful and inclusive workplace where employees are supported and accountable for their performance.

ABOUT YOU

You are a confident, approachable leader who can balance employee needs, customer expectations and business priorities. You lead by example, address issues promptly and make sound decisions under pressure.

You will bring:

• At least five years’ people management experience, including coaching, performance management and resolving employee issues.
• Ideally, at least three years’ experience in a similar role within an airport environment.
• Experience overseeing freight handling operations, including coordinating resources, maintaining accurate records and meeting customer, safety and security requirements.
• A thorough understanding of airport regulations, airline procedures and safety and compliance requirements.
• Strong workforce planning, rostering and resource management skills.
• Commercial awareness and the ability to manage labour costs, operational expenses and performance targets.
• Clear communication skills and the ability to build productive relationships with employees, customers and airport stakeholders.
• Sound judgement, resilience and a practical approach to problem-solving and conflict resolution.
• Strong organisational skills, attention to detail and the ability to meet deadlines.
• Professional presentation, integrity and a commitment to confidentiality.
• Confidence using Microsoft Word, Excel and PowerPoint, with the ability to learn operational systems.

ESSENTIAL REQUIREMENTS

• Year 12 certificate or equivalent.
• Ability to obtain and maintain an Aviation Security Identification Card (ASIC).
• Ability to pass required drug and alcohol testing.
• Ability to obtain and maintain relevant airline and company training qualifications.
• Flexibility to work a varied roster aligned with airport operations, including early mornings, evenings, weekends and public holidays.

HOW TO APPLY

If you have the leadership experience and operational capability to lead our Weipa team, we would love to hear from you.

Click Apply Now and complete the application process, including your work history, education, relevant qualifications and licences, complete the Expr3ss! Checklist and video.

Oceania Ground Force is committed to a diverse and inclusive workplace. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.

APPLY NOW!!

No recruitment agencies please