APS5 Power Platform Administrator

A new role awaits

The Technology Services Division has an APS5 Power Platform Administrator vacancy within the Agency Technology Services Branch.

The Agency Technology Services Branch supports all ICT systems and infrastructure for the NDIA including the primary business applications such as SAP CRM and Salesforce CRM.

End User Computing is an exciting team to be a part of. Within the directorate, this role supports the safe, governed and effective use of Microsoft Power Platform across the Agency. We support innovation by empowering business areas to automate processes, build solutions and improve services through low-code technologies while maintaining strong governance, security and compliance practices.

Our culture is built on collaboration, continuous improvement and knowledge sharing. We work together to solve complex challenges and deliver outcomes that support the Agency's purpose of building a world-leading National Disability Insurance Scheme.

Where you can add value

As an APS5 Power Platform Administrator, you will support the administration, governance and operational management of Microsoft Power Platform services across the Agency. 

You will work closely with technical specialists, service desk staff and business stakeholders to ensure Power Platform services remain secure, reliable and effective. 

Duties include: 

• Provide support for Power Apps, Power Automate, Copilot Studio and Dataverse services. 
• Assist with administration and configuration of Power Platform environments.
• Support management of environments, connectors, security roles and data loss prevention policies.
• Troubleshoot platform issues and assist with incident and request management.
• Monitor service health, licensing, compliance information and capacity usage.
• Support governance, reporting and operational management activities.
• Develop and maintain documentation, procedures and support materials.
• Contribute to change management, continual improvement and service optimisation initiatives.
• Assist stakeholders, citizen developers and business users with platform enquiries and support requests

Enough about us, lets talk about you

You are a proactive, service-focused professional with experience supporting ICT platforms and an understanding of Microsoft Power Platform including Power Apps, Power Automate and Copilot Studio. You enjoy troubleshooting issues, maintaining reliable services and helping users work effectively within established security and governance requirements.

You work effectively across diverse teams, communicate technical information clearly and collaborate with technical specialists and business stakeholders. You use sound judgement to manage competing priorities, maintain accurate documentation, identify opportunities for continuous improvement and recognise when issues require escalation all in support of organisational objectives.

Skills 

• Strong technical troubleshooting and problem-solving skills. 
• Ability to communicate technical information clearly to a range of audiences.
• Effective stakeholder engagement and customer service skills.
• Ability to work independently and manage competing priorities.
• Strong attention to detail and commitment to quality outcomes.
• Ability to support governance, compliance and continuous improvement activities. 

Knowledge 

• Microsoft Power Platform administration and support. 
• Power Platform governance, security and compliance practices. 
• ICT service management and ITIL-aligned processes. 
• Microsoft 365 services and integration capabilities. 
• Australian Government cyber security, privacy and records management requirements. 
• Emerging low-code technologies and Power Platform capabilities. 

Experience & Qualifications 

• Experience supporting Microsoft Power Platform, Microsoft 365 or similar enterprise cloud services. 
• Experience providing administration, configuration, monitoring and operational support for ICT platforms. 
• Experience supporting incident, request, change and knowledge management processes. 
• Experience contributing to governance, compliance, reporting or risk management activities (desirable). 
• Experience working in, or supporting, an Australian Government ICT environment (desirable). 
• Relevant Microsoft, ITIL or service management certifications, or equivalent experience (desirable). 
• Australian Government Security Vetting Agency (NV1) security clearance, or ability to obtain and maintain one. 

o  Successful candidates will be required to undergo a pre-employment National Police History check and provide evidence of Australian Citizenship. Failure to do so may jeopardise your offer of employment.

o  While this role is ideally performed from the available office locations, flexible working arrangements may be considered. Please refer to the candidate packs for further details regarding locations. 

o  This position will be offered as ongoing or non-ongoing. 

If the position is offered as non-ongoing, this will be for a specified term of up to 12 months, with the possibility of extension up to two years.

Should a non-ongoing position become ongoing, then a merit list established through this selection process may be used to fill the vacancy on an ongoing basis.

o  This exercise will be used to fill current vacancies and to create an order of merit as future opportunities arise. If found suitable, your preference will be taken into consideration however your skills, knowledge, experience, and interest may be aligned to NDIA priorities at time of offer.