Facilities Helpesk

Leading building services company seeks experienced Helpdesk and Schedulers to join their team

Your new company 
Due to continued growth, an opportunity has become available for a highly organised Service Coordinator to join a leading building services organisation based in Port Melbourne.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coordinating multiple moving parts, and takes pride in delivering exceptional customer service. Working within a supportive and high-performing team, you will play a key role in ensuring technicians, clients, and internal stakeholders remain connected and informed throughout the service delivery process.
The position will commence on a temporary basis with a strong view to permanent employment for the right person, offering long-term career opportunities within a well-established organisation that delivers technical services across commercial, industrial, healthcare, and critical infrastructure environments.
Your new role 
Key Responsibilities

• Coordinating daily schedules for field technicians and subcontractors, ensuring resources are allocated efficiently and service delivery targets are achieved.
• Managing reactive and planned maintenance service requests from initial job allocation through to completion.
• Liaising with clients regarding job updates, technician attendance, service outcomes, and ongoing maintenance requirements.
• Creating and processing work orders through internal service management systems.
• Raising purchase orders and coordinating materials, equipment, and subcontractor requirements where necessary.
• Monitoring technician productivity, workload distribution, and schedule optimisation to maximise operational efficiency.
• Maintaining accurate service records, compliance documentation, and customer information.
• Assisting with invoicing, reporting, and general service administration activities.
• Building and maintaining strong relationships with clients, technicians, subcontractors, and suppliers.

What you'll need to succeed 

• Previous experience in a Service Coordinator, Scheduler, Helpdesk Coordinator, Facilities Coordinator, or similar position.
• Excellent communication and stakeholder management skills with the ability to build rapport at all levels.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and strong problem-solving abilities.
• Confidence using Microsoft Office and service management systems.
• A proactive, can-do attitude with a strong customer service focus.
• Experience within facilities management, HVAC, building services, trades, maintenance, security, or technical services environments will be highly regarded.

What you'll get in return 

• Immediate start available.
• Temp-to-permanent opportunity with genuine long-term career prospects.
• Competitive hourly rate.
• Opportunity to join a leading building services organisation with an outstanding industry reputation.
• Supportive team culture backed by experienced leadership.
• Modern Port Melbourne office location.
• Varied and fast-paced role where no two days are the same.
• Exposure to major commercial, industrial, healthcare, and critical infrastructure projects across Australia.

What you need to do now 
Please call Jessica Thatcher at Hays on 0386168450 and email applications to :Jessica.Thatcher@hays.com.au
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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