Listed 11 weeks ago
Network Support
krg technology
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Help Desk & IT Support
- Location
- Redmond, WA
- Type
- Full-time
About the role
Company Description
Ajith
KRG Technologies, Inc.,
ajith(at)krgtech.com
25000 Avenue Stanford, Suite #243, Valencia, CA 91355
Direct : 661-367-8000 Ext : 310
Job Description
Job Title: Network Support
Location: Redmond WA
Duration: Full Time
Job Description:
· 3 + years’ Network Engineer experience in supporting production environment including customer facing or customer support roles.
· Having Azure domain experiences is a big asset.
· Soft Skills
- Leadership - handle technically challenging and politically sensitive customer situations
- Strong communications skills – Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
- The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
- Demonstrable troubleshooting skills
- Cross-team collaboration
· Networking Skills
- Experience with networking concepts including Load balancer, Routing, Switching, Security
- Experience and familiarity with networking tools (ping, tracert, wire shark, etc.)
- Understanding geo-redundancy, CDN and VPN technologies (site to site, point to site preferred, leased line)
- Experience and understanding of the OSI model and related concepts
Additional Information
All your information will be kept confidential according to EEO guidelines.
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via SmartRecruiters
