Service Automation Engineer

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

The FirstChoice & Edge Technology Operations Team supports the development, operation and transformation of CFS’s FirstChoice, Fund Services and Edge technology platforms. The Service Automation Engineer helps deliver technology change while maintaining stable and effective services. This individual contributor role works closely with Service Management, SRE, Engineering, Cyber Security, Risk and Compliance, and business teams.

• Design, build and support AI-enabled automation solutions that improve service management, governance, operational efficiency and reliability. 

• Automate operational and security processes, including incident response, monitoring, reporting, recurring activities, notifications and escalations. 

• Develop dashboards and workflows that support activity tracking, risk monitoring, reviews, approvals, attestations and evidence capture. 

• Build secure, production-ready automation using APIs, scripting, CI/CD, testing, monitoring and integration with ITSM, SIEM, SOAR, cloud and observability platforms. 

• Apply security, risk and responsible AI controls, including human oversight, auditability, access controls, data protection and ongoing monitoring. 

• Partner with Technology, Cyber Security, Risk and business teams to identify automation opportunities, improve processes and measure outcomes.

• Experience identifying business or operational challenges and delivering AI-enabled automation solutions, workflows, dashboards and system integrations. 

• Hands-on experience with platforms such as Microsoft Power Platform, Power Automate, Copilot Studio, ServiceNow, Azure, APIs or scripting technologies. 

• Strong understanding of IT Service Management, operational processes and governance, including reporting, monitoring, controls and audit requirements. 

• Proven ability to build reliable solutions with validation, exception handling, human oversight, testing, monitoring and audit trails. 

• Strong problem-solving, stakeholder engagement, documentation and communication skills, with a focus on improving efficiency, service reliability and operational risk.

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Additional day for your birthday
• Hybrid working model 
• Access to CFS Employer Super
• Life Leave - 3 days per annum
• Access to Sonder who provides human-powered medical, mental health and safety support through one easy-to-use app enabling you to get support whenever and wherever you need. 
• Access to Corporate rates with BUPA Health Insurance
• Confidential coaching and counselling services supporting life, mind, body, relationships, work and family to assist you in taking charge of your own health and wellbeing

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential. 

Apply today and join us in helping Australians to achieve their financial freedom. 

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Gadigal Land (Sydney).