Warehouse Team Leader

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

 About the Role (your why)

As a Warehouse Team Leader, you’ll have direct people-leadership accountability across our warehouse and integration workstreams. You’ll set priorities, allocate work, manage performance expectations, review quality, resolve delivery conflicts and escalate risks across warehouse operations, systems integration and technical delivery.

 This is a Permanent Full-time position with Datacom Systems AU Pty Ltd, with a salary range of AUD$80,000-AUD$90,000.

 Our offices are based in Adelaide, South Australia. This is a permanent full-time, onsite position where you’ll work alongside the warehouse and integration teams at our Adelaide location.

 What you’ll do

At the moment, as Warehouse Team Leader you will be focused on:

• Leading the integration workstream, including build schedules, technical priorities, customer requirements, quality controls and clear ownership.
• Allocating integration work, monitoring capacity and progress, reviewing completed work and addressing quality, productivity or delivery risks. 
• Ensuring device configuration, software deployment, testing, troubleshooting and dispatch readiness meet approved standards and customer specifications.
• Supporting systems integration across warehouse management systems, ERP platforms and customer applications.
• Managing warehouse and integration incidents, service requests, tickets and operational queues through to resolution.
• Planning and coordinating daily activities across receiving, storage, inventory, picking, packing, distribution and dispatch.
• Providing direct line management, including coaching, feedback, capability development, attendance and conduct management. 
• Reviewing workflows, system performance and service trends to identify opportunities for continuous improvement.
• Maintaining safe work practices, operational controls, stock security, customer assets, data integrity and compliance with Work Health and Safety requirements.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• At least 3 years' experience in a warehouse, distribution or logistics environment. [
• Experience leading people across warehouse and technical or integration workstreams.
• Experience managing priorities, quality and delivery outcomes for technical employees or a comparable service team.
• Experience using and supporting warehouse, inventory or ERP systems and related devices. 
• Knowledge of warehouse management systems, ERP principles, inventory control, stock accuracy and distribution processes.
• Practical knowledge of device integration, software deployment, configuration, testing, quality assurance and technical escalation.
• Working knowledge of operational technology, customer applications and system-connected equipment.
• Understanding of incident management, service expectations, WHS principles, cost and utilisation.
• Strong analytical, problem-solving, communication, stakeholder management, planning, influencing and negotiation skills, with the ability to work effectively under pressure and conflict. 
• Ability to translate operational or user requirements into practical system, process or support solutions and analyse performance trends to identify service and process improvements.
• Bachelor’s degree in Business, IT, Science, Engineering, Economics or a related discipline, or equivalent industry experience

 Nice to have:

• Experience working within a Tier 2 service provider.

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.