Guest Experience & Sales Coordinator, Weddings & Luxury Travel | Wedded Wonderland

Guest Experience & Sales Coordinator, Weddings & Luxury Travel
Wedded Wonderland | Full-Time | Office-Based
Weddings | Travel | Events | Luxury Experiences

We're looking for a commercially minded, highly organised and personable individual to join Wedded Wonderland's growing team.

This is a client-facing role combining sales, customer experience, bookings, coordination and relationship management across weddings, celebrations, travel and luxury experiences.

1. Key responsibilities

• Client Enquiries. Respond to inbound enquiries via phone, email, website and social media. Understand client needs, budgets and timelines.
  
• Sales & Conversion. Present relevant services, packages and experiences. Follow up with leads, overcome objections and convert enquiries into bookings.
  
• Client Experience. Build relationships, provide personalised recommendations and deliver exceptional service throughout the client journey.
  
• Bookings & Coordination. Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements.
  
• Weddings & Events. Assist clients exploring wedding venues, event suppliers, destination celebrations and curated packages.
  
• Travel & Experiences. Support enquiries relating to honeymoons, luxury accommodation, destination weddings and group experiences.
  
• Partner Relationships. Liaise with hotels, venues, travel partners, suppliers and experience providers.
  
• CRM & Administration. Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated.
  
• Events & Activations. Represent the business at showcases, events, exhibitions and client-facing activations when required.
  

2. Who we're looking for

We welcome applications from candidates with experience in any of the following industries:

• Wedding planning
  
• Travel & tourism
  
• Event coordination
  
• Luxury retail
  
• Hotels & hospitality
  
• Reservations & bookings
  
• Customer service
  
• Sales & account management
  

Essential skills

• Excellent communication, telephone and interpersonal skills.
  
• Strong sales ability and confidence engaging with clients.
  
• Highly organised, with excellent attention to detail.
  
• Ability to manage multiple enquiries and competing priorities.
  
• Proactive approach to follow-ups and problem-solving.
  
• Comfortable working with CRM systems, email and digital platforms.
  
• Professional presentation and a customer-first mindset.
  
• Ability to work independently and collaboratively in a fast-paced office environment.
  

Wedding or travel industry experience is advantageous, but not essential.

3. What a typical day looks like

• Morning. Review new enquiries, prioritise leads and follow up on outstanding opportunities.
  
• Mid-morning. Conduct client discovery calls, understand requirements and recommend services.
  
• Midday. Liaise with venues, hotels and suppliers; request availability, pricing and proposals.
  
• Afternoon. Present packages, coordinate consultations and progress clients towards bookings.
  
• End of day. Update CRM records, confirm next steps, review pipeline and prepare priority follow-ups.
  

4. Performance expectations

Success will be measured through:

• Speed and quality of responses to client enquiries.
  
• Number of qualified consultations booked.
  
• Conversion of enquiries into paying clients and confirmed bookings.
  
• Sales revenue and booking targets.
  
• Consistency of follow-up and pipeline management.
  
• Client satisfaction and service quality.
  
• Accuracy of CRM records and booking coordination.
  

5. Employment details

• Position. Guest Experience & Sales Coordinator, Weddings & Luxury Travel
  
• Employment. Full-time
  
• Work arrangement. Office-based
  
• Industry. Weddings, travel, events and luxury experiences
  
• Experience. Customer service, coordination, sales or related industry