Quality & Accreditation Officer

Are you passionate about quality, accreditation and continuous improvement, with a talent for bringing people together?

Nunkuwarrin Yunti is the largest Aboriginal Community Controlled Health Organisation in metropolitan Adelaide. We provide a culturally safe environment for Aboriginal and Torres Strait Islander Peoples to access services, guided by our values of Caring, Community, Communication and Consistency.

We are seeking a collaborative and experienced Quality and Accreditation Officer to coordinate accreditation readiness, quality assurance and continuous improvement across our diverse health and community services. Working under limited direction and closely with managers and employees, you will translate accreditation standards into practical requirements, coordinate services through external accreditation preparation and assessment, build strong working relationships and strengthen practical quality systems.

This is a service accreditation role. Experience in International Organization for Standardization (ISO), National Association of Testing Authorities, Australia (NATA) or laboratory quality systems is useful, but on its own does not meet the requirements of the position. Applicants need hands-on experience coordinating external accreditation preparation within a health, community or human service setting.

About the Role 

You will:

• Coordinate end-to-end external accreditation preparation and readiness activities across our diverse health and community services, from standards review and gap analysis through assessment and follow-up.
• Work collaboratively with managers and employees to interpret accreditation standards, assess both evidence and actual service practice, identify gaps and agree practical actions.
• Coordinate internal quality reviews, corrective action planning and Continuous Quality Improvement (CQI) initiatives, including practical systems and tools.
• Build and maintain project plans, evidence registers, readiness checklists and action trackers, with clear milestones, dependencies, responsibilities and deadlines.
• Liaise with accreditation bodies and coordinate submissions, employee preparation, assessment activities and responses to findings, while building positive working relationships across diverse professional teams and providing culturally safe guidance.

About You

You bring:

• Relevant qualifications and/or substantial practical experience in quality assurance, accreditation or continuous improvement within health, community or human services.
• Demonstrated hands-on experience holding primary coordination responsibility for external service accreditation preparation within health, community or human services, from standards interpretation and gap analysis through readiness planning, evidence and action tracking, external assessment and follow-up of findings.
• Strong project management, organisational, analytical and problem-solving skills, with the ability to manage multiple accreditation workstreams, milestones, dependencies and fixed assessment deadlines, supported by strong digital and administration capability.
• Excellent interpersonal and communication skills, with the ability to build relationships, engage diverse professional teams and translate complex requirements into practical solutions.
• A collaborative, adaptable and supportive approach, with the confidence to influence positive change and work constructively with managers and employees.
• Demonstrated cultural capability and a commitment to Aboriginal self-determination, community control and culturally safe practice.

Desirable:

• Experience working with service accreditation frameworks such as the Royal Australian College of General Practitioners (RACGP) Standards, Australian Service Excellence Standards (ASES), mental health or alcohol and other drug service standards, or comparable health and community service accreditation frameworks.
• Experience developing, implementing or significantly improving quality assurance, accreditation or Continuous Quality Improvement (CQI) systems and processes.
• Previous experience working within an Aboriginal Community Controlled Organisation, community health, human services or not-for-profit environment.

Why Nunkuwarrin Yunti?

At Nunkuwarrin Yunti, you’ll be part of a purpose-driven organisation committed to Caring, Community, Communication and Consistency in everything we do.
 

We offer:

• A culturally safe, values-led workplace
• Child Safe Organisation commitment
• 2 weeks gifted annual leave over Christmas
• Salary packaging options to increase your take-home pay
• Flexible working arrangements
• Ongoing professional growth and development opportunities
• An inclusive and equal opportunity workplace

 

Current National Police Check and Working with Children Check are required.

We are actively interviewing for this role as we receive applications, so please send through quickly.

 

*1.0 FTE | Full Time (12-month fixed-term contract to cover a period of parental leave)*

Ready to lead meaningful change? Apply now.

NOTE: Nunkuwarrin Yunti is an Equal Opportunity Employer and open to all applicants, however we strongly encourage applications from Aboriginal and Torres Strait Islander Peoples.