Service Manager | Disability

_{02nd November, 2026}

• Hands-on leadership role with real operational ownership
• Opportunity to influence service quality and team culture
• Fast-paced environment where no two days are the same
• SCHADS Level 6 role

  
Your Impact

This role sits at the centre of a disability service operation—bringing structure, leadership, and practical decision making to ensure participants receive high-quality support every day.

You’ll create consistency for teams, respond to changing priorities, and help maintain a positive, safe, and well-run environment.

The Role

This is a Service Management opportunity for someone who enjoys being close to service delivery and leading from the front.

You’ll oversee day-to-day operations, support frontline leaders, and ensure services continue to run effectively as participant needs, staffing requirements, and operational priorities shift.

Success in this role comes from balancing people leadership with operational oversight and being comfortable making decisions in a dynamic environment.
Key responsibilities include:

• Leading and supporting frontline teams across daily operations
• Monitoring service delivery to maintain quality and participant outcomes
• Managing workforce planning and responding to staffing requirements
• Providing coaching, guidance, and practical support to team members
• Maintaining accurate participant records and operational documentation
• Managing incidents and supporting timely resolution of issues
• Building productive relationships with families, participants, and key stakeholders
• Contributing to continuous improvement and operational effectiveness

The Organisation

This established disability services provider delivers participant-focused supports designed to promote independence, inclusion, and meaningful outcomes.

With a strong commitment to quality and community impact, the organisation offers an environment where leaders can make a visible difference.

What You Bring

You bring experience supervising teams and coordinating services within disability or community services.

You enjoy balancing operational demands with people leadership and are comfortable making decisions in a changing environment.

You bring a calm approach, good judgement, and the ability to keep things moving while maintaining a high standard of service.

You have:

• Experience leading teams within disability or human services
• Strong operational and service coordination capability
• Experience managing workforce requirements and competing priorities
• Sound judgement and confidence managing incidents and escalations
• Strong communication and stakeholder engagement skills
• Commitment to participant outcomes and quality service delivery

Questions?

Please review the advertisement thoroughly, and if indicated above, the client website. If you have questions that are not covered there, please email your questions to hello@socialimpactcareers.com.au

How to Apply

Please send your CV and cover letter addressing the “What You Bring” section of the advertisement.  We’ll be in touch as soon as possible to let you know the status of your application.

Closing Date

Recruitment will commence as soon as suitable applications are received, and the role may close once sufficient suitable applications are collected. Please apply as soon as possible.

As we are retained to recruit this role, all third-party and indirect applications will be forwarded to Social Impact Careers.