Branch Support Officer

About Icon Water 

Icon Water is an iconic Canberra organisation that has been delivering essential water and wastewater services to the ACT community for more than 100 years. 

Our people play a vital role in delivering services that support the health, prosperity and liveability of our region. Guided by our values of Care, Connection, Community and Courage, we are committed to building a high-performing, inclusive workplace where our people can thrive while making a meaningful contribution to the Canberra community. 

Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply. 

The Opportunity 

Join Icon Water's Digital & Data Group as a Branch Support Officer and play an important role in supporting the smooth operation of our Digital Infrastructure and Operations Branch. Acting as a key coordination point across the team, you will provide administrative, project and business support across vendor management, contract administration, reporting, risk management and branch operations.  

This is a varied and highly collaborative role where you will work with stakeholders across the business, coordinate branch activities, support procurement and vendor processes, maintain key systems and records, and assist with executive reporting and communications. If you enjoy organising information, building strong relationships and helping teams operate effectively, this role offers an excellent opportunity to contribute to the delivery of critical technology services that support Icon Water's operations.  

What You Will Bring 

You are a highly organised and proactive administrator with strong attention to detail and the ability to manage multiple priorities. You build positive relationships with stakeholders, communicate confidently across a range of audiences and enjoy working in a collaborative environment. With strong digital literacy and problem-solving skills, you take pride in delivering quality outcomes and supporting teams to achieve their objectives.  

Success in This Role Will Be Supported By 

• Experience in business or systems administration.  

• Experience using Microsoft Office applications and SharePoint-based platforms.  

• Experience working in technology administration, business support or a related environment.  

• Experience supporting contractual, commercial or operational relationships with vendors.  

• Demonstrated ability to build and maintain effective relationships with internal and external stakeholders.  

• Strong organisational skills and the ability to manage competing priorities.  

• Experience working as part of a team in a complex and dynamic environment.  

Why Join Icon Water? 

At Icon Water, you'll contribute to the delivery of technology services that support essential water and wastewater services for more than 450,000 Canberrans. You'll join a supportive team environment, gain exposure to a broad range of technology and business operations activities, and have opportunities to grow your skills while making a meaningful contribution to the community.  

In Return, We Offer 

• Competitive remuneration package 

• 15% employer superannuation contribution 

• Flexible and hybrid working arrangements 

• Professional development and career growth opportunities 

• Free gym membership, physiotherapy and other wellbeing initiatives 

• Employee Assistance Program 

• A supportive and values-led workplace culture 

How to Apply 

If you are motivated by the opportunity to support business operations and technology teams that deliver essential services to the Canberra community, we would love to hear from you. 

Please submit your current CV and a brief cover letter outlining your suitability for the role. 

Applications close Monday 30th November.  

For further information on the role, including key accountabilities and position requirements, please refer to the Position Description available on the Icon Water Careers Portal. 

For any additional information, please contact Karen.Skinner@iconwater.com.au.