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Listed 8 weeks ago

Service Desk Analyst

Emerge

Financial Services
Location
Sydney, NSW
Type
Full-time

About the role

As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:

  • Windows 7/10
  • MS Office 2010 – 2016 and custom applications
  • Outlook Exchange 2010 - 2016
  • Lync / Skype for Business 2010 - 2016
  • Thin Client / Virtual Machine environment
  • Banking / Finance experience preferred
  • Trade Floor experience preferred
  • Printers and other peripherals
  • Smart device support
  • VOIP and Telephony
  • Audio Visual support
  • Active Directory
  • ServiceNow
  • Data Centre


Key responsibilities

  • Provide great customer service
  • Resolve technical issues and escalate when required
  • Manage Desktop tickets
  • Deploy desktops, laptops and peripheral devices
  • Banking / Finance background preferred
  • Data Centre knowledge encouraged


Apply

via emerge360.zohorecruit.com

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