Senior Application Consultant

Who we are

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here

 

A Senior Application Consultant will play a crucial role in the Mambu Delivery Team which is part of the Customer Success Services organisation. As an expert on financial products and business processes, you will help lead the implementation of Mambu by translating the customer’s vision into the Mambu platform. You will have an opportunity to learn the Mambu platform inside-out, understand how Mambu is impacting the lives of the end customer and understand the evolution of compostable architecture. You will be looked upon as the expert in your field and will be a key influencer in driving the adoption of Mambu.

What you’ll do

• Work closely with customers to understand their business processes, requirements, and objectives. Conduct needs assessments and gather detailed requirements to tailor solutions that meet their specific needs
• Challenge and influence the customer to adopt Mambu best practices that align with the customer’s business objectives
• Strive to find the WHY behind customer requirements and have the ability to guide the customer to create scalable solutions even if it differs from what they currently have implemented
• Be able to provide comprehensive tailored workshops that range from requirements gathering sessions to providing how those requirements will translate into the Mambu Platform. These can be both on functionality or how customers can interact with our APIs
• Support the customer team with the setup, configuration, testing, and deployment of Mambu applications. Ensure seamless integration with existing systems and data
• Provide comprehensive training to customers on functionalities and best practices of the Mambu application. Offer ongoing support and troubleshooting to ensure client satisfaction

What you’ll bring

• You have deep knowledge of consumer and/or business lending and deposit products and operations, acquired through experience in the banking or FinTech industry. Knowledge of payment processing would be a plus
• You have a consultative mindset of listening, understanding and anticipating customer needs
• Experience in enterprise/financial technology sales, implementation, servicing and support 
• Proven project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
• Proven ability to produce deliverables that cater to various audiences ranging from Executives to Engineers
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical stakeholders. Experience in delivering presentations and training sessions

What you’ll get

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being. 

• Competitive base salary
• Company equity for all
• Learning and development opportunities
• Hybrid/Remote working (location dependant)
• 30 day working abroad 
• 4 week paid sabbatical after 5 years service
• Additional benefits based on location

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. Check out our Insights Hub for industry insights, Mambu blogs, webinars, and upcoming events.

 

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

 

At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact talent.acquisition@mambu.com.

• Work closely with customers to understand their business processes, requirements, and objectives. Conduct needs assessments and gather detailed requirements to tailor solutions that meet their specific needs
• Challenge and influence the customer to adopt Mambu best practices that align with the customer’s business objectives
• Strive to find the WHY behind customer requirements and have the ability to guide the customer to create scalable solutions even if it differs from what they currently have implemented
• Be able to provide comprehensive tailored workshops that range from requirements gathering sessions to providing how those requirements will translate into the Mambu Platform. These can be both on functionality or how customers can interact with our APIs
• Support the customer team with the setup, configuration, testing, and deployment of Mambu applications. Ensure seamless integration with existing systems and data
• Provide comprehensive training to customers on functionalities and best practices of the Mambu application. Offer ongoing support and troubleshooting to ensure client satisfaction

• You have deep knowledge of consumer and/or business lending and deposit products and operations, acquired through experience in the banking or FinTech industry. Knowledge of payment processing would be a plus
• You have a consultative mindset of listening, understanding and anticipating customer needs
• Experience in enterprise/financial technology sales, implementation, servicing and support 
• Proven project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
• Proven ability to produce deliverables that cater to various audiences ranging from Executives to Engineers
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical stakeholders. Experience in delivering presentations and training sessions