Senior Business Analyst

Permanent Opportunity

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

At TAL, we're committed to helping Australians live better lives by delivering fair, transparent and customer-focused outcomes. As a Senior Business Analyst, you'll play a key role in driving business and technology initiatives by partnering with stakeholders to understand complex challenges, define requirements and deliver practical solutions. Working across a range of strategic projects, you'll leverage your analytical expertise to improve processes, enhance customer experiences and support the successful delivery of business outcomes. This is an opportunity to work with a broad network of stakeholders, influence decision-making and contribute to meaningful change that aligns with TAL's purpose of protecting people, not just things.

In this role you will:

• Partner with business stakeholders, technology teams and vendors to identify opportunities, define requirements and shape solutions that deliver measurable business value.
• Lead workshops, gather and document business requirements, and translate complex needs into clear functional specifications and actionable outcomes.
• Analyse current and future-state business processes, identifying opportunities to improve efficiency, customer outcomes and operational performance.
• Build trusted relationships with stakeholders at all levels, providing insights, challenging assumptions and influencing decision-making throughout project delivery.
• Support the successful implementation of solutions by collaborating across cross-functional teams, managing competing priorities and ensuring business objectives are achieved.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Finance, Commerce or related discipline (or equivalent practical experience)
• Proven experience as a Business Analyst or Senior Business Analyst within financial services, insurance, banking or a similarly regulated environment is highly desirable Familiarity with compliance, regulatory frameworks or risk controls is an asset.
• Strong requirements elicitation, process mapping and business analysis skills, with the ability to translate complex functional and non-functional requirements, process maps, user stories and acceptance criteria into clear, high-quality documentation
• Exceptional stakeholder engagement and communication skills, with a demonstrated ability to influence, collaborate and build credibility with senior leaders and diverse business groups.
• Experience working on large-scale business transformation, technology implementation or process improvement initiatives, with working knowledge of Agile and Waterfall delivery frameworks.
• A naturally curious and analytical mindset, with strong attention to detail, sound problem-solving capability and a passion for delivering positive customer and business outcomes.
• Demonstrated experience using business analysis and collaboration tools including JIRA, Confluence, Microsoft Office (particularly Excel), Visio and ServiceNow, with exposure to Power BI and SQL highly regarded.

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.