Customer Administration Officer

About the Role

Royal Freemasons Mount Martha Valley is seeking a dedicated and customer-focused Customer Administration Officer to join our team on a 12-month parental leave contract.

Located in the beautiful surrounds of Mount Martha Valley, this role is ideal for an organised and proactive professional who enjoys providing exceptional customer service, supporting administrative operations, and building positive relationships with residents, families, visitors, and staff.

As the first point of contact for the service, you will play a vital role in ensuring the smooth day-to-day operation of administrative functions while delivering a welcoming and professional experience to all stakeholders.

About You

You are a highly organised administration professional with excellent attention to detail and a genuine commitment to customer service. You thrive in a busy environment, can effectively manage competing priorities, and take pride in delivering accurate and efficient administrative support

Ideally, you will possess:

• Certificate III or IV in Business Administration or a related qualification (desirable)
• Previous administration and rostering experience, preferably within aged care, healthcare, or community services
• Strong computer skills, including Microsoft Office and workforce management systems such as Humanforce
• Excellent written and verbal communication skills
• Proven ability to handle sensitive and confidential information with discretion
• Outstanding attention to detail and accuracy in record keeping and documentation
• Strong organisational and time management skills
• A professional, friendly, and customer-focused approach to working with residents, families, visitors, and colleagues

Key Responsibilities

In this role, you will:

• Manage staff rosters and timesheets, ensuring accuracy and timely completion for fortnightly payroll processing
• Provide exceptional customer service and administrative support to residents, families, visitors, and employees
• Coordinate employee onboarding and employment administration activities
• Support financial administration tasks, including invoicing, fee administration, resident trust monies, and reporting
• Maintain filing systems, records management processes, office resources, and mail distribution
• Ensure compliance with aged care standards, privacy legislation, workplace health and safety requirements, and organisational policies and procedures

Why Join Royal Freemasons?

• Salary packaging benefits
• A rewarding role within a values-driven organisation
• A supportive and collaborative workplace culture
• The opportunity to positively impact the lives of residents and their families

Apply Now

If you are a motivated administration professional with a passion for customer service and supporting others, we would love to hear from you.

Apply today and join a team committed to making a positive difference in the lives of older Australians.