Administration Officer (Grade 1), Surgical Specialist Clinics

• Build your healthcare administration skills with a varied role across bookings, referrals, telehealth and patient services
• Join a supportive and high performing team where your contribution helps deliver quality patient care
• Temporary full time and part-time opportunities |  five weeks leave (pro-rata) & great salary packaging benefits

 

About the role 

We are seeking motivated and customer-focused Administration Officers to join our Surgical Specialist Clinics team. Temporary full-time and part-time opportunities are available until 30 June 2028.

In this important role, you will provide high-quality administrative and reception support to ensure patients receive timely, equitable and seamless access to specialist healthcare services. As a key point of contact for patients, families, carers and service providers, you will help coordinate the patient journey from referral through to appointment management and ongoing care.

Working in a busy clinical environment, you will collaborate with clinicians, General Practitioners, specialists and a range of internal and external stakeholders to support efficient clinic operations and deliver an exceptional patient experience.

 

Key responsibilities 

• Deliver professional reception and customer service to patients, carers, visitors and staff while managing enquiries in a timely and compassionate manner
• Manage patient referrals, registrations and appointment bookings, maintaining accurate patient information and records within iPM and supporting telehealth services
• Coordinate communication between patients, clinicians and service providers, including GPs, specialists, interpreters, transport providers and diagnostic services, while ensuring compliance with organisational policies and procedures

 

What we’re looking for 

• Excellent communication and interpersonal skills, with the ability to engage professionally with patients, families, health professionals and colleagues.
• Strong customer service and computer skills, with confidence using health technologies and information systems.
• Positive, motivated and team-focused approach, with a willingness to learn and contribute to a supportive environment.
• Flexibility and adaptability, with the ability to undertake a range of administrative duties and work rostered shifts or additional hours as required.

 

Position Description  

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services. 

 

Barwon Health staff benefits 

• Excellent working conditions and a strong sense of job satisfaction 
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program 
• Extensive professional development opportunities 
• Attractive salary packaging benefits 

• • • Living expenses capped at $9,010 

• • • Meals and entertainment capped at $2,650 

 

For more information about working at Barwon Health, please click here 

 

 

Diversity and inclusion 

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community. 

 

Child safety 

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards 

 

Additional information 

If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au 

 

All appointments are subject to: 

• Satisfactory Police Record Check 
• Immunisation Status Clearance 
• Working with Children Check (if applicable) 

 

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.