General Manager

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by AI enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000+ consultants serve clients worldwide from 52 locations in 20 countries. Our expertise delivers results. Our optimism transforms outcomes.

 

Position summary

The General Manager (Partner/Associate Partner/Managing Director) Victoria will be responsible for all Sales and Delivery activities in Melbourne, within agreed delegations, and to agreed performance criteria (including sales, revenue, profit, client, and employee satisfaction).

The successful candidate will bring a broad understanding of business and technology solutions, industry best practices, and hands-on experience supporting transformation initiatives. They will also demonstrate an understanding of emerging technologies, including Generative AI and Agentic AI, and how these capabilities can impact people, processes, roles, operating models, and ways of working.

 

Key Responsibilities

Clients

/       Build relationships and identify new opportunities, organise client new contracts and renewals, manage relationship with clients within agreed delegations, and lead any corporate sales and marketing initiatives

/       General administration activities related to all clients, including debtors and cash flow management when required

/       Client point of contact and escalation point for client issues. Responsible for all correspondence with the client and providing regular resource updates to clients

/       Monitor client satisfaction, communication of account status and any account issues to the Sia team and maintain customer Satisfaction 98%+

Consultants

/       Hire new staff, organise consultant contracts, and manage new consultant induction process

/       Support consultant career development and consultant remuneration reviews, monitor consultant performance, Support, and maintain Staff Satisfaction 96%+

Financial

/       P&L responsibility for Victoria business. Provide budgets and forecasts, monitor expenses, including reviewing Consultant expense claims prior to submission to the client, and ensure correct fees being billed in a timely manner (with support from Accounts)

New Business

/       Build and execute sales pipeline, and manage relationship with Melbourne based clients within agreed delegations

/       Lead any corporate sales and marketing initiatives with respect to Victoria based clients and provide updates to sales and marketing collateral as required (e.g., Capability Statements, Reference Lists, etc.)

/       Tailor and submit sales collateral as necessary

/       Act a passionate role model and advocate for the company values – Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support, Employee Well Being

/       Manage the Melbourne office in accordance with the published policy and procedures manual. Provide inputs and updates to these policies and procedures where required.

/       Contribute to monthly newsletter, Knowledge Repository content, and related corporate IP and communications

/       Initial point of contact for general approaches from the Victorian public

/       Organise Company internal events

 

Qualifications

/       Demonstrated experience in consistently delivering value to clients while maintaining operational excellence and growth

/       In-depth knowledge of the industries in which Sia operates. Including understanding the specific challenges, trends, and opportunities in those industries

/       Experience leading and managing teams with the ability to motivate and inspire teams, set clear expectations, provide direction, and promote a positive and collaborative work environment

/       Experience with Data Science and AI a positive

/       Strategic mindset and the ability to develop and implement business strategies to achieve the company's objectives

/       Demonstrated ability to develop and foster strategic relationships

/       Strong combination of leadership, strategic thinking, project management expertise, and client relationship skills

/       Experience in business development, including identifying and pursuing new business opportunities, responding to RFPs, and negotiating contracts

 

You will also possess the following essential attributes for managing change at this level:

/       Strong service delivery excellence focus

/       Deep Industry experience a positive

/       Control and risk focused

/       Strong interpersonal and communication skills

/       High level of attention to detail, accuracy, and organisational skills

/       Tenacity and resilience, able to remain calm under pressure situations

/       Natural team building skills and demonstrated leadership experience

/       High energy levels to ensure program delivery or turnaround success

/       Excellent written and verbal communication

/       High integrity

 

To be eligible for employment you must either be an Australian citizen or permanent resident or have a visa with work rights. 

 

DEIB

Diversity, equity, inclusion, and belonging (DEIB) are part of Sia Partners’ DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We’re confident that promoting DEIB creates an environment in which everyone can reach their full potential.

Our global network, DEIB@Sia Partners, brings together our people worldwide to facilitate local and global progress, focused on the following areas:

/        Gender equality

/        LGBTQ+

/        Race & Ethnicity

/        Working Parents

/        Disabilities

To learn more about Sia Partners, please visit: https://www.sia-partners.com/en/join-us

Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.