Human Resource Officer (Learning)

Woden Community Service is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.

WCS is a child-safe organisation. Our staff and volunteers are required to uphold our commitment to the safety, wellbeing, and inclusion of all children and young people. All suitable applicants will undergo rigorous screening processes, including WWVP clearances, criminal history checks, and reference checks.

We are seeking a passionate and organised Human Resource Officer (Learning) to join our HR team in the ACT region. In this permanent, full-time role, you will help shape meaningful learning and development experiences that support our people to thrive. This is an exciting opportunity for a human resources professional who enjoys building capability, coordinating engaging learning initiatives and contributing to a positive, high-performing workplace culture. Join an organisation committed to strengthening our community while developing the people who make that impact possible.

Key responsibilities include:

• Lead Volunteer Coordination and student vocational placements across our programs by managing the end-to-end participant lifecycle, liaising with educational institutions, verifying mandatory clearances (ACT WWVP, National Police Check, and NDIS Worker Screening), and delivering targeted onboarding while maintaining accurate HRIS records.
• Coordinate the end-to-end administration of learning and development activities, including scheduling, venue and technology arrangements, participant communications, attendance tracking and evaluation processes.
• Maintain accurate employee training, qualification, compliance and professional development records in relevant HR and learning systems.
• Support the development, implementation and review of learning and development plans, programs and resources.
• Coordinate mandatory training requirements and follow up with employees and managers to support timely completion.
• Provide administrative support for inductions, onboarding activities and orientation programs for new employees.
• Assist with the coordination of internal workshops, external training, webinars, e-learning modules and other capability-building initiatives.
• Liaise with internal stakeholders and external training providers to organise learning activities and respond to enquiries.
• Prepare reports, correspondence, training calendars, participant materials and other documentation as required.
• Monitor training expenditure, process invoices and assist with maintaining budgets and procurement documentation.
• Collect and analyse feedback from learning activities to identify opportunities for continuous improvement.
• Support HR projects and broader people and culture initiatives, including workforce development and employee engagement activities.
• Ensure all work is undertaken in accordance with organisational policies, privacy obligations, relevant legislation and workplace health and safety requirements.

About you:

You will have strong administrative and organisational skills, with the ability to manage competing priorities while maintaining attention to detail. You will be confident working with a diverse range of stakeholders and committed to delivering responsive, professional and inclusive support. Experience in human resources, learning and development, training coordination or a related administrative role will be highly regarded.

The successful candidate will demonstrate sound judgement, excellent written and verbal communication skills, proficiency in Microsoft Office and HR or learning management systems, and a genuine interest in supporting employee development within a community services environment. Working knowledge of ELMO or a similar HRIS, with strong data accuracy and reporting capability is preferred.

Desired Skills & Experience:

• Experience in an HR or L&D role (preferably in community services, NFP, health, or disability) supported by relevant tertiary qualifications or equivalent experience.
• Proven ability to manage end-to-end training—from needs analysis and scheduling to inductions and developing practical, inclusive learning resources.
• Confidence using Microsoft Office, LMS, and HRIS platforms to track employee training, compliance, and competency records accurately.
• Knowledge of WHS, privacy, and workplace compliance obligations, paired with the ability to provide responsive, confidential HR support.
• High attention to detail and strong interpersonal skills to juggle competing deadlines while working collaboratively with internal teams and external providers.
•  Demonstrated commitment to equity, diversity, inclusion, and culturally safe practices.

Why work with Woden Community Service? 

• Salary packaging option up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year.
• Discounted fees to use WCS Children’s Services Programs.
• 15 days paid personal leave per annum (pro rata) for full & part-time employees.
• 24/7 nationally recognised Employee Assistance Program (EAP), including 3 additional holistic service sessions.
• Ongoing professional development and a supportive team environment.
• Enjoy exclusive discounts and everyday savings on essentials at leading Australian retailers such as Woolworths and Coles, all through our Flare Benefits program.
• Paid additional wellbeing & Cultural day per calendar year.

To apply, please click on the “Apply” button and submit your current resume and a cover letter outlining how your skills and experience meet the essential requirements of this role. Please also indicate the role that you interested to apply on your cover letter. The applications will not be accepted via email.

Closing Date: COB 13 December 2026

Applications may close early if a suitable candidate is found prior this date.

For more information about WCS and services that we provide, including Children’s Services, Youth & Family, Community Development, Housing and Homelessness, Mental Health, Social Enterprise and Aged Care, please visit our website at www.wcs.org.au

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.