Workforce Specialist

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Workforce Specialist, you’ll play an important role in our shift towards becoming a skills-based organisation.

Working as part of a Workforce Strategy Squad, you’ll help bring our enterprise job and skills architecture to life across the organisation. You’ll partner with Business Areas and People and Culture stakeholders to understand workforce requirements, facilitate engaging workshops, refine skills and competency frameworks, and translate complex inputs into practical solutions.

You’ll combine workforce thinking, stakeholder engagement and data to help create a strong foundation for workforce planning, capability development, career pathways and more skills-based workforce decisions. This is an opportunity to make your mark on meaningful enterprise-wide work. You’ll bring structure to ambiguity, connect people and ideas, and help ensure our approach is practical for the teams who’ll use it.

This role is available as either a fixed term or permanent opportunity and is based in Brisbane.

Day to day, you'll:

• Partner with Business Areas to implement our enterprise job architecture and skills framework.
• Plan and facilitate workshops that explore role requirements, technical capability, future workforce needs and business priorities.
• Review and validate skills and competency mapping, identifying gaps, duplication and opportunities for improvement.
• Translate business input into practical skills, competencies, proficiency expectations and role-aligned requirements.
• Map and rationalise existing Business Area frameworks into a consistent enterprise approach.
• Develop clear recommendations to support skills governance and decision-making.
• Create engaging implementation materials, including workshop packs, mapping templates, playbooks, FAQs, leader guides and decision papers.
• Turn complex stakeholder discussions and technical information into clear, usable outputs.
• Work with People Technology and Data stakeholders to support the configuration, testing and maintenance of skills and competency content in PeopleView.
• Maintain and analyse workforce, job and skills data to support data quality, workforce modelling and insights.
• Partner with Change and capability colleagues to support engagement, adoption, development and workforce planning.
• Identify and manage implementation risks, dependencies and adoption challenges.
• Track progress, readiness, data quality and implementation outcomes to support continuous improvement.
   

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have experience designing, developing or implementing workforce, organisational, skills, capability or competency frameworks in a complex environment.
• Your ability to structure complex information and business requirements into clear, practical solutions is one of your strengths.
• You'll be comfortable working with workforce, organisational or business data and turning it into practical insights.
• You're an experienced workshop facilitator who can synthesise diverse perspectives into meaningful outcomes.
• You build strong relationships and can influence leaders, People and Culture partners, capability specialists, SMEs and cross-functional teams.
• Your implementation experience includes planning, coordinating delivery, creating artefacts, resolving issues and reporting progress.
• You'll know how to balance enterprise consistency and governance with the needs and context of individual Business Areas.
• You're confident creating high-quality presentations, workshop materials, playbooks, guides and executive-ready summaries.
• You thrive in ambiguity and bring structure, clarity and momentum to complex pieces of work.
• Your experience may include job architecture, organisational development, workforce strategy, strategic workforce planning, capability development, people analytics, HR transformation, business analysis or change.
• You'll ideally have knowledge of skills taxonomies, competency frameworks, proficiency levels, role expectations or assessment design.
• You're familiar with approaches such as change management, human-centred design, Agile delivery or project delivery disciplines.
• You may hold a tertiary qualification in Human Resources, Organisational Psychology, Business, Organisational Development or a related field, or bring equivalent relevant experience.