Client Services Officer - Dubbo

 

 

• Dubbo
• Ongoing - Full-Time (35 HPW)
• Clerk Grade 1/2, base salary ($78,000 - $84,799), plus employer’s contribution to superannuation and annual leave loading

 

Your role

 

As a Client Service Officer with Court Services, you will provide a range of clerical and administrative services including but not limited to, responding to customer enquiries, data entry and records management.

 

You will assist with the effective operation of Court rooms, perform administrative services to meet statutory obligations and deliver high-quality professional services to clients.

 

Your familiarity and confidence with core Office software applications or other technology will see you succeed in this role.

 

 

What you’ll do

 

In this robe you be responsible for:

 

• Supporting the efficient operation of the court including liaising effectively with a wide range stakeholder.
• Anticipating the requirements of the judiciary and other key stakeholders in the courtroom environment and provide a timely and effective response.
• Provide a high level of clerical and administrative support to the cout and registry.
• Use computer systems to accurately enter data.
• Provide high-quality support to customers on the counter, telephone and via email.
• Support the effective implementation of improved work practices.

 

Please note that the Court Officer role involves exposure to graphic content, including images, photographs and discussions relating to violence, sexual assault and/or homicide matters.

 

 

What we’re looking for

 

• Candidates must hold a valid Australian driver’s licence.
• The successful candidate(s) must be willing to travel to other locations within the hub, this may include overnight stays.
• A departmental motor vehicle will be provided when available and the appropriate allowances paid for travel.

 

 

 

Download the role description.

 

Information about accepting a role with Court Services and the potential hazards.

 

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

 

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

 

 

What We Offer

 

We offer a variety of benefits, including:

 

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

 

Want more information?  Visit our website to see more information on Working for us.

 

 

We do work that really matters

 

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

 

Courts and Tribunal Services and support largest court and tribunal network in the country. There are 164 courts and tribunals throughout NSW, many in regional and rural areas.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

 

 

Are you ready to join us?

 

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

 

• Please describe a time when you managed a difficult customer. What was the situation, how did you manage the situation and what was the outcome?

 

• How can I better support colleagues during periods of high workload while maintaining service delivery standards?

 

 

 

Applications close Wednesday 2 December 2026 at 11:59pm AEST.

 

 

Got a question?

 

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rona Millstead  via rona.millstead@justice.nsw.gov.au

 

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via paola.pina@dcj.nsw.gov.au

 

Visit Recruitment adjustments on the DCJ website to learn more.

 

 

Inclusion and Diversity lies at the heart of how we recruit

 

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

 

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

 

 

Other Information

 

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

 

For more information visit Applying for DCJ jobs on the DCJ website.

 

 

Thank you for your interest in this role. We look forward to receiving your application.

 

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

 

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

 

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.