Community & Engagement Officer

Join the team at Metro Tasmania – Your Career in Motion

At Metro, we work to keep Tassie moving – we’ve been connecting people and communities for over 60 years.

As the largest Tasmanian-owned public transport company, we’re all about providing our customers with bus journeys that matter in this ever-growing, beautiful state of ours. And we’re seeking a team of passionate people to get the job done.

About Metro Tasmania 

As the largest Tasmanian owned passenger transport company, Metro take pride in connecting people and communities across the region. 

We are an evolving business, and our future looks bright with the introduction of innovative and sustainable projects that continue to reduce our carbon footprint and work towards the Tasmanian government plan to ensure net zero emissions by 2030.

We have a diverse team of more than 500 people across the state who work hard to deliver exceptional public transport services and positively impact the lives of our customers. 

About the working experience

At Metro we value our people, if you value meaningful work and the opportunity to make a difference in communities, business and team this is the position for you! We have a great working culture that we are always striving to improve and a workplace that values the input of all its people.

We offer: 

• Excellent training and professional development opportunities. 
• Great workplace with free onsite parking and bus travel 
• Onsite café, meal room and other recreational facilities
• Personalised wellbeing program with one-on-one consultation with qualified personnel that covers a range of topics. 
• Health and wellbeing support including an EAP, onsite physio and health checks.
• An exciting calendar of events that recognises the diversity of our organisation.

About the role

This is a permanent full-time role based at Metro's Moonah office. The Community & Engagement Officer plays an important role in strengthening Metro's connections with customers and communities, with a particular focus on community outreach, engagement activities and building confidence in public transport.

Working as part of a small, collaborative Customer & Community team, you'll help deliver initiatives that support accessible and independent travel, build community relationships and improve the customer experience. You'll also contribute to customer engagement across digital and traditional channels as Metro continues to modernise its customer engagement.

In this role, you will:

• Coordinate and participate in community outreach activities, events and customer engagement initiatives
• Build relationships with community groups and identify opportunities to strengthen community connections
• Support initiatives that improve accessibility, encourage independent travel and build confidence in using public transport
• Engage with customers through community activities, digital platforms and traditional customer engagement channels
• Monitor customer interactions and feedback to help identify emerging issues and opportunities for improvement
• Work collaboratively across the team to support customer communications, digital engagement and broader customer service activities as required

What you'll need

• Demonstrated experience in community engagement, outreach or customer-focused activities
• Strong communication and interpersonal skills, with the ability to engage with people from diverse backgrounds and manage sensitive customer interactions
• Confidence participating in community activities and representing an organisation externally
• Strong organisational skills, initiative and the ability to manage competing priorities
• Confidence using digital platforms and an interest in improving customer engagement
• A collaborative and adaptable approach, with a willingness to contribute across the team's broader responsibilities

How to Apply

To apply, click "Apply Now". 

Please email recruitment@metrotas.com.au for a copy of the Position Description.