Senior Claims Manager – Life Insurance (Sydney or Brisbane)

Sydney or Brisbane Life Insurance Senior Claims Manager to manage complex IP / TPD claims

Your new company 
This purpose‑led organisation operates at scale and is recognised for its focus on long‑term member outcomes. Over the past year, the company has invested heavily in modernising its claims function, introducing new structures, specialist support roles, and improved systems to drive consistency, quality, and transparency.


With continued growth and internal movement, the organisation is expanding its permanent claims capability and bringing in experienced professionals to support the next phase of maturity.

Your new role As a Senior Claims Manager, you will be responsible for managing a portfolio of life insurance claims, predominantly Income Protection and TPD.

This is a hands‑on claims role where you will manage claims end‑to‑end, focusing on benefit management, return‑to‑work outcomes, and clear, defensible decision‑making.

Your responsibilities will include:

• Managing a portfolio of IP and TPD claims
• Assessing entitlement through medical, vocational, and contractual evidence
• Managing ongoing benefit payments and pending claims
• Engaging with members, employers, and medical providers
• Making clear, timely, and well‑reasoned claim decisions
• Handling more complex matters and technical queries
• Contributing to consistent, high‑quality customer outcomes
• Acting with autonomy and being a technical reference point / mentor for junior staff.

What you'll need to succeed 

• At least 2-3 years' experience in Life Claims (both TPD & IP desirable)
• Strong knowledge of insurance contracts and complex decision‑making
• Ability to manage technical issues independently
• Strong communication and stakeholder engagement skills
• Ability to manage workload in a performance‑focused environment
• Genuine interest in supporting members through complex circumstances

What you'll get in return 

• Competitive base salary + bonus aligned to experience
• Increased Superannuation
• Sign-on bonus
• Additional wellbeing leave (equivalent to an extra week per year)
• Hybrid working in Sydney or Brisbane (typically 1–2 days per week in office)
• Clear internal career pathways into senior technical roles, quality / risk, training or leadership & coaching functions

What you need to do now 
If you are interested in this role and feel you have the necessary skills and experience to succeed, click ‘Apply Now’. Alternatively, contact Joshua Sterling at Joshua.Sterling@Hays.com.au for more information.
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