Retirement Village Manager

The role of Retirement Village Manager is responsible for the day-to-day operations of the village ensuring customer satisfaction with high standards of accommodation and associated services. To promote the general welfare of customers whilst maintaining independence, village occupancy and leasing of units, and to provide an onsite presence for coordinating customer queries.

Juniper is seeking a dedicated Retirement Living Coordinator to join our friendly and supportive team at St David's Retirement Village, Mount Lawley, on a full-time permanent basis.

In this rewarding role, you'll oversee the day-to-day operations of the village, ensuring customers enjoy a high standard of accommodation and services. You'll support customer wellbeing and independence, coordinate enquiries and transitions, manage unit resales, and maintain a strong onsite presence.

Key Responsibilities:

• Coordinate Independent Living Unit enquiries, administration, customer transitions, welfare promotion, asset management, and budget planning
• Manage the resale process of village units
• Provide responsive support to customers and stakeholders
• Ensure compliance with Work Health and Safety (WHS) requirements, including injury risk management
• Maintain a safe, welcoming, and well-managed village environment

Key requirements:

• Able to prioritise workload and appropriately allocate tasks
• Effective communication skills
• An understanding of working within customer service standards whilst maintaining a professional image
• Leadership and motivation skills
• Computer competent, including use of Microsoft Office applications
• Demonstrated understanding of continuous quality improvement
• The ability to relate to and empathise with the elderly
• Knowledge of OSH and legal requirements relating to the Retirement Villages legislation.
• Experience in asset and property maintenance and management.
• Experience in retirement village and/or aged care - desirable
• Knowledge of Building Codes of Australia and Australian Standards - desirable
• Relevant qualifications in business management or human services - desirable
• Current WA driver’s license and reliable vehicle

 What’s on offer:

• Permanent full-time opportunity
• Competitive salary package
• Access to salary packaging benefits of up to $18,550 tax free each year
• Discounted private health insurance
• Employee Assistance Program offering free and confidential counselling services
• Free onsite parking

How to apply:

To be considered for this position please submit your application online including a current curriculum vitae and a brief cover letter addressing the key requirements.

People of all ages and cultures are encouraged to apply. Shortlisting will commence immediately.