Revenue and Billing Officer - NFP - Macquarie Park

Permanent Full time role (hybrid) based in Macquarie Park (near Metro) Not-for-Profit Salary Packaging + 7 extra leave days + Fitness Passport Growing, stable NFP organisation Catholic Healthcare now has over 6000 employees and 30 years' experience in care. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities, supporting them to live the life they choose. We're committed to creating a world where older people thrive. As Revenue & Billing Officer, you'll process day-to-day billing, receipting and revenue transactions accurately and on time, following established procedures and supporting the Revenue Manager and wider Finance team. You'll report to the Revenue Manager and work closely with Operations and Finance colleagues. This role is ideal for an experienced billing, accounts or finance professional who enjoys working with systems, solving account queries and supporting a purpose-led organisation. Day to day this role will see you: Interacting with a variety of people either face to face, by telephone or email Process monthly client billing, brokerage billing and direct debits Raise resident and client charges and record admissions, discharges, leave and funding changes accurately Complete daily bank receipting and reconciliations Process refunds and exit payments, including RAD/Bond refunds, in line with procedures and government guidelines Reconcile Medicare and funding payment statements and escalate variances Follow up outstanding balances with clear, compassionate communication and set up and monitor direct debit and payment arrangements Prepare aged debtor information and support internal and external audits Maintain compliance with the Aged Care Act, Privacy Act and funding requirements To be successful in this role you’ll need: Minimum 2 years' experience in billing, accounts receivable or revenue roles Strong written and verbal communication skills, and proven customer service experience 2–3 years’ experience in aged care, billing, accounts or finance support Experience with Alaya Care and D365, E-Case, Orca and Medicare Online Claiming would be highly regarded Strong attention to detail and confidence working with systems and online portals Good problem-solving skills and a willingness to learn Qualification or study in Finance, Accounting or a related field (desirable) Understanding of residential aged care legislation and fees (desirable) A customer-focused, collaborative and organised approach Team player essential in team of 8   What we can offer you: Not-for-profit salary packaging – up to $18,550 tax free Seven additional leave days annually Hybrid working – 2 days WFH. Mondays & Thursdays are the team anchor days in the office, one day flexible. Fitness Passport, paid parental leave and Long Service Leave after five years Discounted Health insurance A supportive team and clear career progression opportunities A values-led organisation where compassion, courage and integrity aren't just words - they guide every decision we make We welcome applicants from all faiths and backgrounds If you’re passionate about accuracy, service and supporting work that makes a genuine difference for older people, we’d love to hear from you. This is more than your next finance role - it's an opportunity to contribute to something special. If you're ready to join a team where your work makes a real difference, we'd love to hear from you. Applications are reviewed as they arrive so if you are interested do not delay in applying. Apply online now!