Listed 8 weeks ago
Customer Support eServices
Cantor Fitzgerald
Apply
via hdow.fa.us6.oraclecloud.com
Support
- Location
- Sydney, NSW
- Type
- Full-time
About the role
Description
As a member of the eServices team, you will play a crucial role in delivering exceptional support to clients, ensuring smooth operations for our electronic trading platforms. This role demands a unique blend of technical expertise, strong communication skills, and a client-centric approach, all within a fast-paced, dynamic trading environment.
Responsibilities
Qualifications
As a member of the eServices team, you will play a crucial role in delivering exceptional support to clients, ensuring smooth operations for our electronic trading platforms. This role demands a unique blend of technical expertise, strong communication skills, and a client-centric approach, all within a fast-paced, dynamic trading environment.
Responsibilities
- Provide first-line support for trading platforms, managing incidents within SLAs.
- Drive investigations from triage to resolution, ensuring timely issue resolution.
- Monitor alerts and respond proactively to real-time issues.
- Troubleshoot FIX connectivity, order routing, and market data challenges.
- Analyze FIX logs and investigate order/trade activities for accurate resolution.
- Perform operational tasks like order lookups, cancellations, and trade exports.
- Effectively communicate during incidents and manage stakeholder expectations.
- Build and maintain strong relationships with clients and internal teams.
- Stay updated with end-to-end trading workflows for efficient support.
- Support the global shift model with clear and effective handovers.
Qualifications
- 2-3 years of experience in financial services support, ideally in banking, IDB, exchange, or clearing.
- Experience with FX, Rates, or Credit products is essential.
- Proven FIX API troubleshooting skills are a must.
- Understanding of trading workflows and the trade lifecycle is crucial.
- Exposure to deployment or networking is an advantage.
- A demonstrated interest in low-level system architecture, including infrastructure, networking, and platform internals.
- Strong problem-solving and analytical abilities are key.
- Excellent multitasking and prioritization skills, especially in time-sensitive environments.
- Proficiency in Microsoft Office tools, with familiarity in Confluence, Dynamics, Teams, and Salesforce being desirable.
- Awareness of AI tools for workflow efficiency is a plus.
Apply
via hdow.fa.us6.oraclecloud.com
