Assistant Night Manager

 About Us

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb. 

About the Role

We are currently seeking a Night Manager to join our amazing team in the Front Office Department. Reporting to the Front Office Manager, you will ensure the smooth and effective operation of the Front Office Department with particular focus on Night Audit and End of Day procedures.

Duties and Responsibilities

• Support the Night Manager in leading and supervising overnight hotel operations, and assume responsibility for the shift when delegated or required.
• Carry out Night Audit and End of Day procedures, ensuring all financial, operational, and supporting documentation is accurate and submitted on time.
• Handle guest requests, enquiries, and complaints appropriately providing welcoming, professional, and courteous service
• Assist with hotel operations and respond calmly and effectively to any emergency, safety concern, or operational issue that occurs overnight.
• Manage the overnight room service operation, including receiving and processing orders, coordinating preparation and delivery, accurately posting charges, and maintaining the hotel's service, hygiene, and food-safety standards.
• Prepare and distribute Daily Duty Logs, incident reports, comprehensive shift handovers and other operational communications to the required standard and within the appropriate timeframes.
• Perform regular property and security walks, ensuring all areas of the hotel are safe and secure, conducting full lock-up procedures.
• Liaise effectively with Front Office, Housekeeping, Maintenance, and other departments to maintain operational continuity.
• Ensure the Front Office maintains a professional standard and remains up to date with VIP guest movements, hotel events, local attractions, and activities.
• Maintain high standards of communication, accuracy, and attention to detail across all reports, records, and correspondence.
• Ensure compliance with hotel policies and procedures, workplace health and safety requirements, emergency protocols, and security standards.

Skills and Experience

• A minimum of one year of experience in a similar Front Office Leadership role.
• Demonstrated experience with Night Audit procedures and hotel property management systems, with Opera Cloud experience preferred.
• Competency using Microsoft Excel, Word and Outlook.
• A current First Aid Certificate, or a willingness to obtain one upon appointment if not already held.
• Excellent written and verbal communication skills when dealing with guests, management, and team members.
• A high level of attention to detail and accuracy, particularly when completing financial, operational, incident, and security documentation.
• Ability to work independently while escalating significant issues appropriately and maintaining effective communication with relevant departments and senior management

ulture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

• Great career opportunities and progression within the company
• Uniforms and Laundry
• Free staff meals
• Food & beverage discounts in all F&B outlets within the Hotels

How to Apply

If you believe you have the drive, skills and experience to succeed in this role please Apply now!

 

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.

The successful applicant must hold or be willing to obtain a National Police Clearance and will be required to participate in vaccination prior to commencement

You must be an Australian Resident to apply or have Visa Rights to work in Australia.

Stamford Hotels & Resorts is an Equal Opportunity Employer.

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