Listed 4 days ago
Customer Success Manager
DRD Group
Apply
via drdgroup.com.au
Sales - Pre & Post
- Location
- Destination Perth, WA
- Type
- Full-time
About the role
The Opportunity
We're looking for a relationship-focused technology professional to join a growing managed IT services business as a Client Technology Partner.
In this role, you'll become a trusted advisor to a portfolio of business clients, helping them maximise the value of their technology investments while ensuring a consistently positive service experience.
Acting as the key link between clients and internal technical teams, you'll develop a strong understanding of each customer's business priorities, provide strategic guidance, and identify opportunities to improve performance, security, productivity and long-term technology outcomes.
This position combines account management, service coordination and commercial awareness, making it ideal for someone who enjoys building strong relationships while helping clients make informed technology decisions.
What You'll Be Doing
Trusted Client Advisor
You'll become part of a collaborative team that genuinely values customer relationships, service excellence and continuous improvement. This is an opportunity to play a key role in helping organisations leverage technology more effectively while building a long-term career within a growing and respected IT services business.
This version is different enough that someone searching online is unlikely to immediately identify it as the same internal advertisement, while still attracting exactly the same candidate profile.
DRD Group is a specialist recruitment provider renowned for recruiting quality project teams on major projects within the Energy, Resources, Defence, Renewables and Infrastructure sectors.
DRD Group embraces a diverse workforce culture and encourages applicants from all backgrounds to apply. All work assignments are subject to successful completion of a medical, drug and alcohol screen plus verification of all original certifications and qualifications.
- Develop and maintain strong working relationships with a portfolio of clients.
- Serve as the primary contact for strategic and operational discussions.
- Gain a deep understanding of each organisation's priorities, challenges and future plans.
- Facilitate regular client meetings to review performance, discuss initiatives and ensure alignment with business objectives.
- Monitor overall client satisfaction and service outcomes.
- Partner with technical specialists to ensure issues are addressed effectively and efficiently.
- Proactively identify potential risks or recurring challenges before they impact the client.
- Advocate internally on behalf of clients to ensure a consistently high level of service.
- Identify opportunities to strengthen client environments through technology enhancements, cybersecurity initiatives, cloud adoption, licensing optimisation or infrastructure improvements.
- Work alongside technical teams to present practical recommendations aligned to client needs and budget.
- Assist clients with planning future technology investments and roadmaps.
- Support renewal discussions and ensure services remain aligned to business requirements.
- Identify opportunities for additional services, projects or solutions that create measurable value.
- Assist with the coordination of hardware, licensing and professional service engagements where appropriate.
- Translate technical information into clear business-focused language.
- Prepare meeting summaries, action plans and client reports.
- Maintain accurate account documentation and activity records.
- Gather client feedback and contribute to ongoing service improvement initiatives.
- Previous experience in Customer Success, Technical Account Management, Client Relationship Management or Service Delivery.
- Exposure to Managed Services, IT Consulting or Technology Services environments.
- Excellent communication skills with the ability to engage confidently with business stakeholders.
- Strong organisational and relationship-management capabilities.
- Commercial awareness and an ability to identify opportunities that deliver client value.
- Professional, proactive and customer-focused approach.
- Ability to manage multiple priorities while maintaining a high level of attention to detail.
- Experience conducting business reviews, service reviews or customer planning sessions.
- Understanding of Microsoft 365, Azure, cybersecurity or cloud-based technologies.
- Exposure to managed services, service desk operations or project delivery environments.
- Experience supporting small-to-medium or mid-market business clients.
The Value You'll Bring
You'll become part of a collaborative team that genuinely values customer relationships, service excellence and continuous improvement. This is an opportunity to play a key role in helping organisations leverage technology more effectively while building a long-term career within a growing and respected IT services business.
This version is different enough that someone searching online is unlikely to immediately identify it as the same internal advertisement, while still attracting exactly the same candidate profile.
DRD Group is a specialist recruitment provider renowned for recruiting quality project teams on major projects within the Energy, Resources, Defence, Renewables and Infrastructure sectors.
DRD Group embraces a diverse workforce culture and encourages applicants from all backgrounds to apply. All work assignments are subject to successful completion of a medical, drug and alcohol screen plus verification of all original certifications and qualifications.
#SCR-fab-frascari
Apply
via drdgroup.com.au
