Director Service Delivery

The Role

The Director Service Delivery is responsible for leading a large, geographically dispersed workforce that delivers base support and estate services across a complex Defence environment. The role provides strategic leadership to ensure nationally consistent, customer-focused service delivery while driving innovation, reform, and continuous improvement.

As a senior leader, the Director influences strategic priorities, leads organisational change, and strengthens integration across regions to improve service outcomes. The position requires the ability to build and maintain strong relationships with Defence stakeholders, industry partners, and internal enabling functions to ensure outcomes are achieved.

The Director also acts as a champion for Defence APS personnel within their region, promoting collaboration across Defence, fostering a high-performing workforce, and ensuring alignment between local delivery requirements and national objectives.

About our Team

Service Delivery Division (SDD) is responsible for delivering the services that enable Defence personnel to live, work and train across Australia. SDD leads the sustainment of the Defence estate and provides critical support to Defence priorities, including major exercises and operations, preparedness activities, and Defence housing. Through these functions, SDD helps ensure the Defence estate remains safe, functional, resilient and capable of supporting Defence capability.

In partnership with industry providers, SDD manages and delivers the estate services that sustain Defence's living, working, training and operational environments, ensuring personnel have access to the facilities, infrastructure and support services required to meet Defence objectives. 

The Division incorporates three operational branches: East and West Zone, Northern and Central Zone, and Customer Services and South and East Zone. Together, these branches deliver integrated base and estate management services that support Defence personnel and capability outcomes across Australia. 

Our Ideal Candidate

To be successful in this high-profile role, you will be a strategic thinker who works collaboratively across Defence functions and fosters strong partnerships to achieve integrated outcomes. You will be a highly effective team player with exceptional communication and relationship management skills, capable of influencing stakeholders and driving results in a complex environment.

The successful candidate will demonstrate:

• Strong people leadership capability - leading a large, geographically dispersed workforce while fostering a high-performing, inclusive culture. This includes effectively influencing and partnering with contracted service providers to deliver integrated services, reforms, and customer-focused outcomes.
• Exceptional stakeholder engagement and relationship management skills - building and maintaining trusted relationships across organisational boundaries and leveraging those networks to achieve strategic and operational objectives.
• A proven ability to lead and embed change - driving reform initiatives, influencing others to embrace change, and ensuring sustainable improvements through effective leadership and accountability.

Your recognised strengths will include:

• Successfully leading geographically dispersed teams through inclusive leadership, collaboration and empowerment.
• Building strong stakeholder relationships and influencing outcomes across a diverse range of internal and external partners.
• Outstanding written and verbal communication skills, including the ability to negotiate, influence and communicate with impact.
• Demonstrating resilience, sound judgement and personal accountability for the quality, timeliness and delivery of results.
• Understanding the strategic, political and operational environment in which Defence, the Branch and Division operate.
• Maintaining a growth mindset and commitment to continuous improvement, both personally and across your teams.
• Thinking critically under pressure and effectively managing multiple complex and competing priorities in a calm, considered and logical manner. 

Security Clearance:

Applicants must be able to obtain and maintain a security clearance at “Negative Vetting Level 1”.