Casual Usher - Clocktower

Description

Casual Usher - Clocktower

Reference number: 11328

Closing date: 11:00pm, Sunday 15 November 2026

• Casual Position.
• Salary commencing at $49.88 per hour (inclusive of casual loading), plus 12% superannuation, commensurate with skills and experience.
• SE-1.

The Opportunity 

As a Casual Usher, you will play an important role in creating a welcoming and enjoyable experience for patrons, hirers and visitors. Working as part of a friendly and collaborative team, you will provide outstanding customer service, assist patrons with seating and enquiries, and help ensure events run smoothly and safely. The role also works across venue operations, hospitality services and merchandise sales.

This is a great opportunity for someone who enjoys working with people, has a positive and adaptable approach, and wants to contribute to the delivery of arts and cultural experiences within the local community.

Key Responsibilities

• Delivering friendly, professional and responsive customer service to patrons, hirers and visitors.
• Assisting patrons with seating, enquiries and accessibility needs to ensure a positive event experience.
• Supporting the smooth running of performances and events by working collaboratively with the Front of House team and Duty Manager.
• Helping set up and pack down venue equipment and maintaining clean, safe and presentable Front of House areas.
• Assisting with theatre bar, kiosk and hospitality operations.
• Supporting merchandise sales, including cash handling, stock management and reconciliation.
• Following venue policies and procedures, including workplace health and safety and emergency evacuation requirements, to help maintain a safe environment for patrons and staff.

Skills & Experience

You will have demonstrated experience in a customer service role, ideally within the performing arts, events or hospitality industries, along with well-developed interpersonal and communication skills and the ability to engage positively with people from diverse backgrounds. You will be organised, reliable and adaptable, with the ability to prioritise competing demands, remain calm and professional under pressure, and work effectively as part of a team. A genuine interest in the performing arts and live events is desirable. You will also have the physical capacity to stand or sit for periods of time and safely lift and carry equipment as required. A current Working with Children Check and Responsible Service of Alcohol (RSA) certificate are required, or you must be willing to obtain them. Fire Warden Training is also desirable, or you must be willing to undertake the training.

Next Steps

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description and/or contact Angus Bell, Acting Team Leader Performing Arts (03) 9243 9191 to seek further insights to the role.

Please note: Applications may be reviewed as they are received, and Council reserves the right to close this advertisement prior to the current closing date.