Support Partner

About us

Wintringham is a not-for-profit organisation with a single mission: to support people over 50 who have experienced, or are at risk of, homelessness. We deliver this through a range of responses, including affordable housing, support, and aged care, tailored as needs change over time. We operate across Victoria and Tasmania. Learn more at Wintringham.org.au 

About the role

The Support Partner - Home Support is responsible for providing service coordination and technical and administrative support to the care management team that enable the effective delivery of participant care plans and Home Support services. Reporting to Senior Care Partner, the Support Partner for providing practice service coordination and technical and administrative support to the care management team that enable the effective delivery of participant care plans and Home Support services. 

Responsibilities include:

• Coordinate participant intake, onboarding and service commencement, ensuring all documentation, information and system records are accurate and completed in a timely manner.
• Provide administrative and service coordination support for care planning, service setup, ongoing service delivery, referrals and service transitions, ensuring alignment with approved care plans and organisational requirements.
• Liaise with participants, families, carers, service providers and internal stakeholders to support effective communication, participant engagement and continuity of services.
• Maintain accurate participant records and support funding administration, feedback, incidents, audits and reporting, ensuring compliance with legislative, privacy, funding and organisational requirements.
• Identify and escalate risks, concerns and service delivery issues, contribute to quality assurance and continuous improvement, and uphold Wintringham’s Code of Conduct, policies, procedures and organisational values.

What are we looking for?

• Qualification in Business, Administration, Community Services, Aged Care, Allied Health, Disability, or equivalent relevant experience. Current valid Victorian Driver’s Licence.
• Demonstrated experience in administration, service coordination, customer service or participant support within aged care, health, disability or community services.
• Strong administrative and organisational skills, with the ability to manage competing priorities, coordinate activities, maintain accurate records and meet deadlines.
• Proficiency in participant management systems, databases and Microsoft Office, with strong attention to detail, confidentiality and the ability to follow established processes and escalate risks or service issues appropriately.
• Well-developed communication and interpersonal skills, with the ability to build positive and effective relationships with participants, families, carers, service providers and colleagues.

What we offer

• Employment type: Permanent full-time role.
• Pay: $40.67 - $44.91/hour plus super (depending on experience and qualifications). Above Award pay and not-for-profit salary packaging benefits of up to $18,500 each year.
• Location: Ballarat
• We are committed to offering an enjoyable, safe and flexible workplace that provides a work-life balance. We provide access to wellbeing programs, learning and development opportunities and Employee Assistance Programs. Visit the Wintringham website to learn more about working with us.

How to apply

For a copy of the position description click here. Follow the online application process and submit your resume.

Questions? Reach out to Kelly Jackson kellyj@wintringham.org.au

Please contact us via recruitment@wintringham.org.au to discuss making adjustments to the recruitment process for your accessibility needs.

Applications close: Tuesday 24 November 2026 at 5 PM.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at recruitment@wintringham.org.au

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. The successful applicant will be contacted by Wintringham to complete required reference, registration/licence, and background checks prior to employment, including completion of an aged care statutory declaration, a NDIS Worker Screening Check and as required providing evidence of current seasonal influenza vaccination and a National and/or International Police Check.