Turndown Room Attendant

Company Description

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Job Description

We are seeking dedicated, detail-oriented, and professional Turndown Room Attendants to join our prestigious 5-star luxury hotel. If you take pride in delivering exceptional standards of cleanliness and guest service, we would love to hear from you.

As a Turndown Room Attendant, you will play an important role in ensuring our guests return to a beautifully presented, comfortable and welcoming room each evening. You will take pride in delivering the highest standards of cleanliness, presentation and personalised service synonymous with a luxury hotel experience.

Your responsibilities will include:

• Completing evening turndown service in guest rooms and suites to the highest 5-star standards.
• Preparing beds for the evening and ensuring rooms are beautifully presented for our guests' return.
• Refreshing and replenishing guest amenities, towels and supplies.
• Ensuring bathrooms and guest areas are clean, immaculate and fully prepared.
• Conducting detailed checks of guest rooms and reporting any maintenance issues or guest requests.
• Responding promptly and courteously to guest requests.
• Maintaining excellent housekeeping standards throughout the shift.
• Working closely with the Housekeeping and Front Office teams to ensure a seamless guest experience.
• Following all hotel standards, procedures, health and safety requirements.

Qualifications

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience is an asset
• Flexibility to work a rotating roster and be available to work afternoons and late evenings 
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels