Fundraising and Supporter Engagement Officer

About the Role

Do you enjoy building meaningful relationships and creating positive experiences that inspire people to support a cause they care about? Are you passionate about making a difference in the lives of children, young people, and families?

At MacKillop Family Services, every supporter plays a vital role in helping us provide life changing services to those who need them most. As our Fundraising and Supporter Engagement Officer, you'll help strengthen these important relationships by delivering exceptional supporter care, engaging donor experiences, and effective stewardship activities that inspire ongoing support.

Working within the Fundraising and Philanthropy team, and as part of the Community Engagement Unit, you'll contribute to growing MacKillop's impact by supporting fundraising programs, enhancing donor engagement, and helping achieve sustainable revenue growth. This is a rewarding opportunity for someone who is organised, relationship-focused, and passionate about creating meaningful supporter journeys that make a real difference.

If you're looking for a role where your communication skills, attention to detail, and passion for community impact can shine, we'd love to hear from you.

What we offer at MacKillop:

• SCHADS (Level 3) $40.49– $43.42 – Dependent on qualifications & experience
• More money in your pocket – up to $18,550 per year, which allows you to reduce the amount of tax you pay.
• Wellbeing that matters - Free, confidential support for mental, physical, financial and social wellbeing.
• Sanctuary Organisation - MacKillop’s work is underpinned by the Sanctuary Model, an evidence supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.
• First Nations career pathways – Warrungarli Strategy supporting recruitment, retention and professional development
• Community & connection – Opportunity to join Ngindaay Guumaldanha, our Aboriginal Staff Network

In This Role, You'll:

• Deliver exceptional supporter care through welcome calls, thank you calls, retention activities, and timely responses to supporter enquiries.
• Support the delivery of donor communications, including newsletters, impact reports, stewardship materials, and campaign updates.
• Assist with developing and enhancing supporter journeys to strengthen donor engagement, retention, and renewal.
• Coordinate supporter events and engagement activities that build meaningful relationships with donors and supporters.
• Maintain accurate donor records and ensure supporter interactions are appropriately documented and actioned.
• Support the implementation of strategies to grow and strengthen MacKillop's Regular Giving Program.
• Assist in coordinating fundraising campaigns and supporter retention initiatives, ensuring activities are delivered accurately and on schedule.
• Monitor and report on key fundraising performance metrics, including retention rates, acquisition rates, and donor lifetime value.
• Help identify opportunities to improve fundraising processes and supporter experiences.
• Provide fundraising administration support, including donation processing and assistance with supporter surveys and fundraising projects.

This is a full-time ongoing position reporting to the Fundraising Lead and works closely with colleagues across the Fundraising and Community Engagement teams to deliver outstanding supporter experiences and achieve fundraising goals. This role is based in our Head Office, South Melbourne.

Key Selection Criteria

To be successful in this role, you will have:

• A relevant tertiary qualification in Marketing, Communications, Business, or a related discipline, or demonstrated experience in fundraising and supporter engagement.
• Experience in supporter care, donor stewardship, customer service, fundraising, or relationship management.
• The ability to analyse and report on fundraising performance metrics, including donor retention, acquisition, and lifetime value.
• Strong written and verbal communication skills, with the ability to engage supporters professionally and compassionately.
• Excellent organisational skills, with the ability to manage competing priorities and meet deadlines.
• High attention to detail and experience maintaining accurate records and data.
• Proficiency in Microsoft Office Suite and experience using databases or CRM systems. Experience with AI tools is desirable.
• A proactive approach to identifying opportunities for continuous improvement and implementing effective solutions.
• A commitment to the values and mission of MacKillop Family Services.
• Knowledge and understanding of Aboriginal cultures, values, and the issues impacting Aboriginal children, young people, and families.

Please address the full Key Selection Criteria outlined in the Position Description as part of your application.

For more information, Please contact Gavian Chan at Gavian.Chan@mackillop.org.au

We value the unique knowledge, perspectives, and cultural contributions of First Nations peoples. Your experience and insights are important to us, and we strongly encourage Aboriginal and Torres Strait Islander candidates to apply. 

You must have:

• A valid Driver’s Licence
• A satisfactory Criminal History Check (paid by MacKillop)
• Valid Working with Children Check
• Ability to work flexible hours when required

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that we continue to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Shortlisting for this position may commence immediately so please submit your application as soon as possible