Step-up Learning Coordinator, AU Operations L&D

We currently have an exciting new opportunity for a Step-up Training Coordinator to join our Amazon Australia Learning Team based out of our Ravenhall Fulfilment Centre

In this role, you will manage and work with our workplace process trainers (known as ambassadors) to deliver high standards of training to our new and existing associate workforce. You will thrive in this role if you are dynamic, an organised self-starter, a strong communicator and highly value teamwork. The successful candidate will be trained in both the standard work and tools used within the Learning function and will be trained and required to work across warehouse processes such as order picking or packing


Step Up Learning Coordinator Opportunity:
- This is an opportunity for existing MEL5 employees to step-up into a Learning coordinator role for a period of time.

Key job responsibilities
- Develop, deliver and assess a multitude of training programs for both new and experienced associates
- Perform data entry including creating, entering and updating training rosters
- Lead & Support Ambassadors in their roles in delivering training and coaching to associates
- Assist in evaluating and monitoring training efforts throughout the FC
- Ability to learn processes quickly and become a subject matter expert in new processes
- Complete understanding of the safety procedures in the FC to ensure that associates are operating safely and take immediate corrective action where necessary
- Ensure compliance with audits and refresher/one point change training
- Ensure area readiness and area organization for all Learning areas and training locations to ensure they are prepared to support all training activities
- Spend a minimum of 5 hours per week in a process path (rotate through paths) to maintain proficiency and identify associate barriers
- Coach and positively impact associates to succeed in their roles



- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Work 38 hours/week, and overtime as required
- Can lift up to 22.2kg, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

- Workplace training experience ideal but not necessary
- Able to give and receive feedback effectively
- Effective time management skills, exemplary attendance and punctuality
- Excellent written and verbal communication skills
- Strong problem-solving skills and ability to take initiative
- A forklift licence would be advantageous

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.