Administration Assistant

The Opportunity   Banora Point Retirement Village is a close-knit community set among native gardens, with a community centre, gym, outdoor pool and private shuttle bus. This is where you’ll be based, with one day a week at Ocean View Retirement Living, a vibrant community just 1km away with ocean views, an on-site restaurant and café, and an indoor pool. Together, the two villages offer a friendly, coastal setting where your work makes a real difference to residents’ everyday lives. As an Administration Assistant, you will provide essential support across the village while delivering a welcoming and customer focused experience for residents. Acting as a first point of contact, this is a is a varied and engaging position where no two days are the same, ideal for someone who is organised, adaptable, and enjoys working in a people‑focused environment.    This is a permanent part-time position working Tuesday at Ocean View Retirement Living (9:00am-3:00pm) and Wednesday to Friday at Banora Point Retirement Living (9:00am-2:30pm)    Your Impact     Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas  Build positive relationships with residents and provide friendly, responsive support to enquiries and call‑outs, escalating matters as appropriate  Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors  Create and update resident communications, including flyers and newsletters  Provide general administrative support and dependable assistance to the Community Manager when required  Support the coordination of community events and activities that enhance resident engagement and satisfaction  Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach     What you'll bring     Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment  Strong verbal and written communication skills, with a warm, professional and adaptable approach  Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded  A commitment to delivering thoughtful, respectful service in a resident-centred environment    What we offer     $31.10/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances    Employee Referral Program and Employee Assistance Program   Discounts to Health Insurance and Retail & Leisure partner providers   Annual flu vaccinations and skin checks   Pathways for career progression including stepping up into Assistant Community Manager  The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community      Who we are   As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.      What's next?   Apply now and take to first step in Bringing your Passion to life!  We are ready to welcome you.