Service Delivery Officer
Harrison McMillan
via harrisonmcmillan.com.au
- Location
- Adelaide, SA
- Type
- Full-time
About the role
About the Company
Our client is a well-respected South Australian organisation delivering critical services to the community. With multiple service centres across Metropolitan Adelaide, they are committed to providing professional, accurate and customer-focused support while maintaining the highest standards of compliance and service delivery.
Role Overview
In this varied role, you will assist customers across both face-to-face and contact centre environments, helping them navigate a range of services and transactions. You will provide accurate information, process applications and payments, maintain customer records and ensure all activities comply with relevant policies and procedures
This is a contract assignment, with a minimum of 22.5 hours per week with the potential to increase depending upon business requirements.
Successful applicants will receive six weeks of paid full-time training, providing the knowledge and confidence needed to manage complex customer enquiries and transactions.
About the Person
As a Customer Service Officer, you will be expected to work in a versatile environment that spans both customer-facing and contact centre environments.
To be successful within this role, you will have:
- A genuine passion for helping customers
- Strong verbal and written communication skills
- Exceptional attention to detail
- Experience handling cash and processing payments
- Confidence learning legislation, policies and procedures
- Strong computer and data entry skills
- The ability to remain calm and professional when dealing with complex enquiries
- A collaborative and team-focused approach
Key Responsibilities
- Deliver exceptional customer service across face-to-face and contact centre channels
- Process a wide range of customer transactions accurately and efficiently
- Provide information and guidance on services, policies and procedures
- Maintain accurate customer records and documentation
- Process payments and balance transactions in accordance with procedures
- Apply legislative and compliance requirements when making decisions
- Contribute to a positive and professional team environment
Skills, Knowledge and Experience
- Previous experience in customer service environments essential
- Previous contact centre experience desirable
- Ability to obtain a National Police Clearance
- Ability to obtain a Working with Children Check
Culture of the business:
This organisation values professionalism, teamwork, integrity and customer service excellence. You'll join a supportive team environment where learning and development are encouraged, and where your contribution helps deliver essential services to the South Australian community.
For more information please contact Kiara Merrett on 0495 043 654
via harrisonmcmillan.com.au
