ICT Infrastructure and Networking Officer

• Additional permanent position in our growing Business Systems Group
• Help manage network and infrastructure services across 50+ sites in a diverse technical environment
• Get hands-on with firewalls, new site installations, servers, storage, CCTV and operational technology

About the role

We're growing our Business Systems Group and have created an additional permanent position for an experienced ICT Infrastructure and Networking Officer. You'll join the team supporting the City of Coffs Harbour's network and infrastructure, as part of our ICT team.

This is a hands-on technical role with a strong networking focus and plenty of variety. You'll support network and infrastructure services across more than 50 sites in a diverse, multi-site environment. You'll help manage and maintain the connectivity and infrastructure that keep the City's sites and services secure, reliable and running smoothly.

Your work will span day-to-day operations, complex troubleshooting and new installations. You'll be involved in:

• Configuring, maintaining and troubleshooting firewalls, VPNs, network switches, Wi-Fi and connectivity between sites.
• Installing and configuring network infrastructure for new sites and changes to existing locations.
• Supporting building management systems (BMS), administering CCTV systems and working with operational technology (OT) networks.
• Administering servers, storage and virtual infrastructure, and contributing to our transition to cloud-based services.
• Monitoring performance and availability, applying patches, strengthening cybersecurity controls and supporting business continuity and disaster recovery.

You'll also share knowledge with our Service Desk and contribute ideas to improve how we manage and support the City's technology.

As part of the role, you'll participate in an on-call roster which is shared across the team, helping ensure our critical ICT services are supported when needed. Applicable allowances and penalties will be paid.

Please refer to the Position Description for a more detailed understanding of the role.

About you

If you're an experienced ICT professional who enjoys solving problems, improving systems and getting into the technical detail, we want to hear from you!

You'll bring practical experience supporting complex, multi-site ICT environments, with strong networking skills across firewalls, VPNs, switching, Wi-Fi and wide area connectivity. You'll be comfortable getting into the technical detail, diagnosing faults and making improvements that keep sites connected and services available.

Alongside networking, you'll have a sound understanding of server administration, storage, virtualisation and cloud technologies. Experience with CCTV or video management systems, OT or industrial networks, cybersecurity controls, patching and monitoring will be highly regarded. You'll be able to manage competing priorities, work well with colleagues and service providers, and explain technical issues in plain English.

A relevant ICT qualification or equivalent experience is essential, and industry certifications such as HPE Aruba, Palo Alto Networks, CompTIA Network+, CWNA/CWNP or Cisco CCNA/CCNP will be highly regarded.

What's on offer?

• Competitive salary from $107.5K - $113K, depending on your capabilities and experience + allowances + 12% superannuation
• An enhanced salary package may be available for an outstanding candidate
• Permanent, full-time position of 35 hours per week
• Brand new office location at Yarrila Place!
• Flex time, flexible work arrangements and generous leave entitlements!
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast

Hear from our General Manager, Murray Wood, on why a career at the City may be right for you!

Want to chat?

Please reach out to Trevor Fidge, Section Leader ICT Solutions and Support on trevor.fidge@chcc.nsw.gov.au or via phone 02 6648 4306 to discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process, please reach out to our Talent Acquisition Team via email at recruitment@chcc.nsw.gov.au

Want to apply?

The application process and further details, including the Position Description, can be found below.

Applications are to be submitted by 9pm (AEST, NSW) on the advertised closing date.

Thinking about relocating to regional NSW? The Welcome Experience is a free service designed to help you settle in, providing personalised support and connecting you with local communities, essential services, and lifestyle opportunities.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.